Unauthorized Purchases

Phone Xbox Support as soon as possible.

Before you know for sure how someone got a hold of your account/credit card information you should hold off on placing blame on anyone. If your XBL account has been compromised then you need to call support and have them start an Unauthorized Access Investigation.

There are a limited number of ways anyone can gain access to your account:

-you give out your personal information including e-mail and password (this is most commonly associated with people trying to obtain an illigitimate rank in a game without actually earning it)

-you are phished (this is common amongst the free ms points/generators that you see offered around the internet)

-you are socially engineered (this happens when a player engages another in seemingly senseless chit chat about their lives, but turns out to be a 20 question
session trying to gain your personal information so they can steal your account)

-you use an unsecure PC (typically you will want to have your encryption turned on if using wireless and be running a good anti-virus, anti-spyware, anti-
malware program as well)

-you use the same e-mail address and password for your XBL account that you use for other websites/services (for maximum security you should be using an
e-mail address and password just for XBL that you do not use anywhere else)

-you thought it would be a good idea if your friends/family knew your log in information (you know, in case they want to play)

If you shop online you could have been compromised on any number of websites. If you do not shred your credit card statements before you bin them you could have been compromised that way. Etc., etc., etc.

How do you know the points were purchased by that GT? Also you should know that naming and shaming players within these forums is not allowed, regardless of what they have allegedly done.

my 3yr old made purchases on my card that i clearly didnt authorize i want my money back

my 3yr old made purchases on my card that i clearly didnt authorize i want my money back

Sorry to hear it.  For future reference it would be better for you to create a new thread instead of bumping older ones.  In the meantime there are two ways to request a refund on the purchases.

1.  log in to https://account.microsoft.com and process the refund there 

2.  Call phone support to request a refund.  You can get the number for your region via this link http://support.xbox.com/contact-us?isChatCallAvailable=false

You will need to contact xbox support asap.

Xbox Customer Support Number: 1-800-469-9269 
Monday - Friday 6am - 10pm Pacific time
Saturday - Sunday 7am - 6pm Pacific time 
https://support.xbox.com/en-US/contact-us

Might wanna check your bank account aswell for more charges :O