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Emulator says I have a silver instead of Gold.

I just renewed my gold subscription but when I go to play GOW on backwards compatibility it says I need a gold online profile to play online.  Does anybody know anything else that can help me out or someone who went through something similar to this?  Thank you :)

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Do a hard reset on your system and that may fix it.  If it does not then I would contact support.

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It did not.  I have contacted support, they do not know of the issue, this is a preview update issue and xbox support has no info.

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Post in the preview forums so they can log the bug.  I dont think there is a temp fix as of right now though.

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Thank you for the information, I will do that.

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So is this a widespread issue in the preview program? Or at least a consistent issue across a number of users?

I only ask because this used to happen on the 360 and have seen quite a few in the Xbox One support forums, on the 360 deleting the profile and re-downloading it used to sync up the gold sub and has worked on the Xbox One as well.

Delete Profile: support.xbox.com/.../remove-profile-from-console

Download Profile: support.xbox.com/.../download-your-xbox-live-profile-to-another-xbox-one-console

If the issue is common across the preview program though, just ignore the above and post in the preview forums as others have suggested.

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Are you the Primary Account on the Console?

Mrs Azrael had to pay for her own LIVE on the 360 (well I bought it for her) but she plays for free on the ONE.

That would be a crazy Emulation twist.

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In the Xbox One Settings there is an option to Clear the local Xbox 360 cache.  I'm not sure if it will help But it's worth a shot. If not, post on the preview support forum.

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Last updated August 18, 2021 Views 80 Applies to: