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Exception Processing Message c0000013 Parameters 75b6bf7c 4 75b6bf7c 75b6bf7c

I have just installed office proffesional plus 2010 and now get the message : Exception Processing Message c0000013 Parameters 75b6bf7c 4 75b6bf7c 75b6bf7c maybe once a day.  Also, and not sure if it is related, Outlook seems to be polling, checking for something, every 60 seconds,  I have the check mail set to every 10 minutes.

I have windows xp with all the updates and service packs and have installed all the updates and service packs for office 2010 also.

Any suggestions?

Answer
Answer
If you are seeing message like this:

No Disk , Exception Processing Message c0000013 Parameters 75b6bf7c 475b6bf7c 75b6bf7c

Until you can determine what the "real" problem is with your hardware, you can disable the pop up message by making a registry adjustment.

Before making registry changes, backup your registry with this popular free and easy to use tool:

http://www.snapfiles.com/get/erunt.html

Click Start, Run and in the box enter:

regedit

Click OK to open the registry editor and navigate to the following key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Windows

On the right hand pane, check the value of the ErrorMode parameter.  

If the ErrorMode parameter is set to 0, double click ErrorMode and change the value to 2 (2 = disabled).

Click OK to save the changes, then click File, Exit to close the registry editor.

Reboot your system and check things now.

Setting the ErrorMode parameter to 2 stops the pop up message but will still log any hard errors to the Event Viewer log.

http://support.microsoft.com/kb/124873

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Last updated September 17, 2020 Views 5,615 Applies to: