"Printer properties cannot be displayed. The print spooler service is not running." (even when it is running)

When I right click on a particular printer and try to view the Properties of it, I get the following message:
Printer properties cannot be displayed.  The print spooler service is not running

Problem is, it is running, as going to Administrative Tools -> Services in the Control Panel verifies.

One of the "printers" I have installed is "Send To OneNote 2007".  I can right click on that just fine - just not this other printer. Would I be able to do that if the print spooler wasn't running?

Indeed, if I do disable the print spooler, *all* the printers in "Printers and Faxes" disappear.  So the fact that I'm even seeing them in the first place suggests to me that the printer spooler is running.

I posted this on microsoft.public.windowsxp.general a while ago and someone there suggested I visit this site .  Problem is, C:\WINDOWS\system32\spool\PRINTERS is empty.  It's empty when the Print Spooler is running and it's empty when it isn't.

Also, I was unable to install KB896423 since I'm running SP3.  Trying to install it got me the following:

Setup has detected that the Service Pack version of this system is newer than the updates you are applying.

There is no need to install this update.
The printer is a "Local printer attached to this computer" connected via a "Standard TCP/IP Port".  Personally, I think such a printer ought to be called "A network printer, or a printer attached to another computer", but that's the terminology the "Add Printer Wizard" uses.
Answer
Answer
Hello terrafrost,

Thank you for visiting the Microsoft Answers Community.

What is the model number of the printer you are using?

Printing to a "Standard TCP/IP Port, is used for a printer that is directly connected to a network, not your local system.

I would try to uninstall your printer, and reinstall your printer.

Hope this helps
Chris.H
Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and let us know what you think.

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Last updated January 15, 2024 Views 96,918 Applies to: