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Windows 10 3D Builder Kinect issue

I recently connected my Kinect to my computer to scan something in 3D Builder and noticed there is no longer a "scan" button. I know that is not a hardware issue because I had performed several scans using windows 8.1 but since Windows 10 came out the layout of the app is different. Any help? Do I just need to wait until the app is updated?

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Hi,

Due to excess thread volume, we are trying to respond to the queries as soon as possible, please bear with us. Inconvenience regretted.

Please wait.

Vinz

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Hi,

Sorry to hear about the inconvenience caused.

This issue might be caused due to compatibility with Windows 10.

We would also suggest you to post your query in the below forums where experts on this will help you with your query:

http://forums.xbox.com/?xr=shellnav

Hope this information helps, for further assistance please reply.

Vinz

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We are working on restoring the Kinect Scan functionality to windows 10. Stay tuned.

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any idea when? This is a big problem for us.

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Sorry, we can't give out any details as to when. But we are working on it best we can. Sorry that this is a problem for you! We really really are. We are working as fast as we can.

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Sorry, we can't give out any details as to when. But we are working on it best we can. Sorry that this is a problem for you! We really really are. We are working as fast as we can.

This is a real problem for me too, please can you advise when the functionality will be back? I specifically bought a kinect and the adapter to make use of the functionality, have upgraded to windows 10 and now have lost a core capability... please help.

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Any news yet ?? its over a month on since last response , if it wasn't painful enough buying the Kinect adapter in 1st place now 2 months after buying it still cant use it !!

Opps make that 10 days after last post ;0)

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See my two responses from September 4th. They should give you all the details that we can reveal at this point. We are really sorry that you haven't been able to use your Kinect yet. We are working very hard to fix the issue.

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! push !

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We demoed our new scanning app at Maker Faire New York over this last weekend. We are going to fix the issues that we found and we will be releasing very soon.

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Last updated October 5, 2021 Views 981 Applies to: