Profile Picture not showing in Office 2016 apps

Hi JordiLores9339,

Based on my research and test, the sync process from the Office 365 profile picture to Office desktop apps only happens when your computer is connected to your organization domain network environment due to security concern, also with ADFS environment as another prerequisite.

So could you let us know if this is the situation?

Best Regards,

Frank

I'm connected to my organization domain, but we don't have an ADFS server... we have a AD server with Azure AD Connect on it. Maybe that's why.

Also, we have multiple domains around the globe, and I'm not in the one where Azure AD Connect is it. Although is syncing my domain.

Regards,

Hi JordiLores9339,

Based on my search and test. For the work/school accounts ( the account related to Office 365 for Business services) created in Office portal or the accounts created in local AD which don't have ADFS enabled, the profile photos cannot be synced to the local Office applications (except Skype for Business and Outlook).

We understand that users can recognize their accounts easily with custom profile pictures. It is suggested you post your submit via Uservoice. It's the best way to help our related team know the situation and make improvement to the products.

Thanks for your understanding.

Tim