I logged into gears of war 3 today to find that all my ribbons had been erased along with being reset to level 1 experience. The first thing that came to mind was to reach out to epic the creator of the game. Upon calling them I was told that any technical questions concerning this product should be referred to the publisher of the title (ie: Microsoft). So I Called Xbox and was told that I need to speak with a specialist from the live department. I was asked a number of questions such as If this is the only game that this had occurred in. I was then given the telephone # for Epic's Tech support 858-720-3900 (which by the way is disconnected) and another # 800- 287-2404 which not surprisingly referred me to call Microsoft the publisher of the title. I was then told by a Microsoft employee that perhaps it was something that I did that resulted in my reset. I did not appreciate that this individual would make conclusions about my online actions without any proof. This gave me the feeling to boycott epic and Microsoft because no one wanted to take the time to genuinely help me to resolve this issue. Instead they kept passing the buck sending me the consumer in circles. What should have been done is a warm transfer from xbox to Epic with the customer on the line. This would have demonstrated a Genuine effort to resolve the issue for the customer who has patronize the live service for over 8 years and have spent money on and assortment of titles during that period. Keep in mind there are other services that offer online play for free (PSN).
"If you have had a similiar experience please share with the community. I can only hope that Microsoft addresses this issue and continues to improve the live experience.