error code 80070005

i went to go on Xbox today and i couldn't sign in. i reconnected my Xbox to my router to see if that would help but it dint. it said test connection or re download your profile so i went to download profile and it came up with 'sorry cant download Xbox live profiles' there was a number which is 80070005 which i now know is corrupted profile. so i went to Xbox live to support to see if there was a solution and there was. it said go to settings/storage/profile then delete profile but only 'profile only' but my profile wasn't there when i went to delete it. i have worked so hard on this account and i really don't want to loose it. if anyone can help it will be most appreciated.

It seems that Xbox Live is down at the moment.

You can check the status of Xbox Live here: support.xbox.com/xbox-live-status

At the mean time all we can do is wait; hopefully Xbox Live comes back online in a couple of hours

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Last updated August 18, 2021 Views 38 Applies to: