Windows 8: randomly getting kernel_data_inpage_error BSOD

Hi Microsoft Community. The laptop I'm using, an Asus F501A with Windows 8 (not 8.1 as the update download always gives an error), randomly gives a BSOD with a "kernel_data_inpage_error". When I'm asked to use chkdsk I do, but the problem is still there.

Where do I start to fix this?

This thread is locked. You can vote as helpful, but you cannot reply or subscribe to this thread.

Answer

Patrick Barker

Thanks!

All of the attached DMP files are of the KERNEL_DATA_INPAGE_ERROR (7a) bug check.

This bug check indicates that the requested page of kernel data from the paging file could not be read into memory.

BugCheck 7A, {4, 0, fffffa8006e836c0, fffff8a009891980}

-- ERROR_CODE: (NTSTATUS) 0 - STATUS_WAIT_0

---------------

You have two antivirus suites installed, this is creating conflicts and causing memory corruption.

Remove and replace Avira and McAfee with Windows 8's built-in Windows Defender for temporary troubleshooting purposes:

Avira removal - http://www.avira.com/en/support-for-home-knowledgebase-detail/kbid/88

McAfee removal - http://service.mcafee.com/FAQDocument.aspx?id=TS101331

Windows Defender (how to turn on after removal) - http://www.eightforums.com/tutorials/21962-windows-defender-turn-off-windows-8-a.html

Regards,

Patrick

Debugger/Reverse Engineer.