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BSOD - VIDEO_SCHEDULER_INTERNAL_ERROR when playing Netflix in IE 11 [Windows 10]

DMP 1 - https://onedrive.live.com/redir?resid=B6FF54A113F1F461!1004&authkey=!AFl_qjHAdxCvquo&ithint=file%2cdmp

DMP 2 - https://onedrive.live.com/redir?resid=B6FF54A113F1F461!1001&authkey=!AGTlUn_oAgaiFig&ithint=file%2cdmp

MSinfo32 - https://onedrive.live.com/redir?resid=B6FF54A113F1F461!1002&authkey=!ALZou4J-iGY9YVE&ithint=file%2cnfo

I have received two BSOD VIDEO_SCHEDULER_INTERNAL_ERROR when watching Netflix on Internet explorer 11 on recently upgraded Windows 10. This only started happening today and only happens when the show I am watching on Netflix is about to switch to next episode. Right when its about to show the little window showing next "next episode in 15 secs" it crashes the computer with BSOD VIDEO_SCHEDULER_INTERNAL_ERROR and a buzzing sound.

I have checked my GPU drivers and they are up to date according to Nvdia.

Hello,

Thank you for posting your question on Microsoft community.

I appreciate you for providing details about the issue and your efforts towards resolving it.

The VIDEO_SCHEDULER_INTERNAL_ERROR bug check has a value of 0x00000119. This indicates that the video scheduler has detected a fatal violation.

If you received a blue screen error, or stop code, the computer has shut down abruptly to protect itself from data loss.

This issue may occur due to corrupt display driver.

I would suggest you to uninstall and reinstall display drivers and check if it helps.

To uninstall display driver, please follow these steps:

a. Press Windows + X keys and click device manager.
b. Click to expand display adapters, right click the adapter and click uninstall.

Now, you may download and install latest display driver from the computer manufacturer's wesbite and check.

Please also refer the following wiki article created by Andre Da Costa.
How to: Install and Update drivers in Windows 10
http://answers.microsoft.com/en-us/insider/wiki/insider_wintp-insider_devices/how-to-install-and-update-drivers-in-windows-10/a97bbbd1-9973-4d66-9a5b-291300006293

I hope this information helps.

Please do let us know if you need any further assistance.

Thank you

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Same issue here after upgrading to windows 10.

Happens with IE/Edge at the end of each chapter.

I have an AMD radeon GPU with updated drivers.

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I don't know if this helps, but I've just realized that this error only happens while I'm watching netflix on my main monitor. If I drag the IE/Edge window to my second monitor (Viewsonic projector) it works just fine.

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Last updated January 26, 2024 Views 1,125 Applies to: