Hello support,
I installed the KB3000850 update last night and have been dreading it ever since. I am unable to access parts of the desktop as they simply do not launch for e.g my computer, my keyboard lighting no longer works, start-up programs not loading. i am unable to system restore as it requires the machine to restart and it just sits on "restarting" for over an hour or until using hard reset.
I am using Avast internet security which i have tried numerous times to uninstall as many avast users have reported the issue is semi solved when doing this but it doesn't fully un-install as i am unable to restart the pc without having to hard reset it (hold the button).
I have done the normal route of sfc /scannow which returns the following message "windows resource protection did not find any integrity violations" I hope this means windows itself is "ok" and this is just a minor bug.
I have tried to use a system restore point which was made 10 hours prior to updating to the KB3000850 but i either receive the following message of "Windows is unable to boot" or "something went wrong please use a restore point and pray for the best.
I have also tried to uninstall the update through uninstall programs > updates but it gets to 99% and says the task can't be completed.
I had issues in May with the 355 update when that was rolled out been unable to install it correctly for over a month until it was patched. I simply can't wait 30days of leaving my Pc running 24/7 unless i use hard shutdown option all the time. Is there anything i can do with providing logs for MS tech guys in finding and resolving this issue.
If a full format is the only option what do i do? My pc was a custom pc which came with a OEM windows 8 key do i contact the system builder to provide me with a cd / flash drive as i never received one just the OEM MS genuine sticker on the side of my corsair case. System builder was - www.scan.co.uk
Spec's are (if it helps in diagnosing issues)
Intel core i5 3570k
16gb corsair ram
EVGA Nvidia 660TI
256 SSD (used for OS)
1TB HDD for work stuff
Corsair H80i cooler (thank god the software isnt required to load for it to function correctly)
I am pulling (what's left) of my hair out trying to remove this update as things worked perfectly before and i had been gaming most of the evening until windows update said "updates are ready".... Lesson learned... wait a few days next time for issues to be solved.
Thank you in advance