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I can't sign into my account because of Office 365

Every time I try to log onto my student account it tell me this:

 This account can't be used to access Outlook.com
You're currently signed in with an Office 365 email account, which can't be used with Outlook.com. Please click here to sign out of your Office 365 account, then use another Microsoft account to sign in to Outlook.com (for example, your hotmail.com, live.com, or msn.com account) So now I can't access my inbox. I tried creating a Live account so I could activate my inbox but it still wont let me......A little help anyone?????

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Go to office365.com and click Sign in link at the top right. A dialog comes up with links for Microsoft account and corporate account - try the corporate account.

 

FYI, when you want to use both accounts at once, open an in private browsing window (IE's gear > Safety > In private) and log in to the second account.

Diane Poremsky [M365 Apps & Services MVP]
My specialty is Outlook and Microsoft 365 issues.
https://www.slipstick.com
https://www.outlook-tips.net
Mark Yes below if it helped or resolved your issue.

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Hi,


But I am still cannot log in to my outlook email. I can log in to my skydrive, people, BUT not my email.

Last week my windows 365 expired(it was just a month trial). DO you think this is a root of the problem? Actually I could sign in Yesterday but today I cannot sign in to my email.

Once again just my email.

Could you please to help me?If you need more detail I can inbox my email account. I contacted you with my new account. 

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If your account just expired, it should still work - I think it works for a month after expiration. You can't send but can login and look.

 

Follow the instructions in this thread: http://answers.microsoft.com/en-us/windowslive/forum/mail-signin/error-youre-currently-signed-in-with-an-office-365/64ea673f-6774-4988-bea8-f3b3d76322cd 

 

Diane Poremsky [M365 Apps & Services MVP]
My specialty is Outlook and Microsoft 365 issues.
https://www.slipstick.com
https://www.outlook-tips.net
Mark Yes below if it helped or resolved your issue.

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As I mentioned before, I already followed that guide but I still cannot access my email but I can access my skydrive and people. I tried with Croome, IE, Mozilla and Apps my Windows8. When I tried with Apps by Windows 8, I could sign in and send an email, but I could not find anything in my Inbox. If you need my detail account I will PM you. Please help me.

 

Thank,

 

If your account just expired, it should still work - I think it works for a month after expiration. You can't send but can login and look.

 

Follow the instructions in this thread: http://answers.microsoft.com/en-us/windowslive/forum/mail-signin/error-youre-currently-signed-in-with-an-office-365/64ea673f-6774-4988-bea8-f3b3d76322cd 

 


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I can't do anything - I'm just a volunteer here, but they tell you what information they need if the steps don't fix it - they ask you post in that thread:

 

Once you have these information ready you can post this response, "I'm willing to provide all the information needed to investigate this issue." Once we receive this response, we will be providing you a private message area where you can enter all the information and upload the fiddler trace logs.

Diane Poremsky [M365 Apps & Services MVP]
My specialty is Outlook and Microsoft 365 issues.
https://www.slipstick.com
https://www.outlook-tips.net
Mark Yes below if it helped or resolved your issue.

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I am having the same issue.

 

Fact is, I don't have an Office 365 account for email or any other feature. It makes absolutely no sense to get this reply when I attempt a log-on the outlook email site.

 

I am hoping this is corrected soon.

 

& I have to question checking the box below......notify me when someone responds.....I won't get it by email, if I can't access my account. 

 

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I'm willing to provide all the information needed to investigate this issue.

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Did you delete cookies or use In Private browser?

Diane Poremsky [M365 Apps & Services MVP]
My specialty is Outlook and Microsoft 365 issues.
https://www.slipstick.com
https://www.outlook-tips.net
Mark Yes below if it helped or resolved your issue.

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I'm having the same problem... I don't have Office 365 and now I can't get into my e-mail. Why would my e-mail just be converted without being informed.

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I'm having the same issue but I never created an office 365 account. I did follow the advice to go to the office 365 website and that didn't work. It says I don't have an 365 account. And just like you when trying to login to the outlook account I'm given a message and redirected to the outlook website which doesn't help at all either. Any one knows how to resolve this?

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Last updated December 11, 2023 Views 22,351 Applies to: