yosagojimbo
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yosagojimbo asked on
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Windows Live error - 800C0069

great, another problem.

 

just tried to sync my hotmail (I've changed it to manual to try save battery).

It worked last night, but now i get the following error.

 

Windows Live error

Last updated 8 hours ago

We're having a problem synchronising

your information. try again later.

last tried 2 seconds ago

Error code: 800C0069

[close]

 

I've tried searching to see what the error message is, but I'm having no joy.

my emails were working fine last night

I have a hotmail.co.uk, ntlworld.com, and googlemail account

the ntlworld & googlemail account still sync when i request, but not my hotmail

yosagojimbo
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yosagojimbo replied on

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update,

 

this was still happening this morning (so I had been unable to sync my main hotmail account since tuesday evening.

and I think I may have sorted it.

 

I initially tried setting up a duplicate account (but this did not work as the account existed).

 

so what I did was to go into the sync settings for the hotmail account and unticked the sync email box,

doing this removed the tile from my homescreen, I then rebooted my handset and went back into the sync setting for the hotmail account

and re-ticked the sync email box, then voila, it synced my emails again from my hotmail account and I now seem to be able to sync it again as normal.

Linley Meslier
Found this helpful 1
Linley Meslier replied on
I have also been getting this intermittently and the solution that worked for me was to try again later ;)
Pocket PC Mauritius http://PocketpcMauritius.blogspot.com/ http://PPCMUDownloads.blogspot.com/
Windows Phone Mauritius http://Windowsphonemu.blogspot.com/
yosagojimbo
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yosagojimbo replied on

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lol,

thanks Linley

it last worked for me 10 hours ago (luckily i can check on my laptop)

yosagojimbo
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yosagojimbo replied on

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I'm still getting this problem.

 

I can't sync my main account (hotmail.co.uk)

yet I've been able to send an email from it

 

yosagojimbo
Found this helpful 5
Answer
yosagojimbo replied on

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update,

 

this was still happening this morning (so I had been unable to sync my main hotmail account since tuesday evening.

and I think I may have sorted it.

 

I initially tried setting up a duplicate account (but this did not work as the account existed).

 

so what I did was to go into the sync settings for the hotmail account and unticked the sync email box,

doing this removed the tile from my homescreen, I then rebooted my handset and went back into the sync setting for the hotmail account

and re-ticked the sync email box, then voila, it synced my emails again from my hotmail account and I now seem to be able to sync it again as normal.

Linley Meslier
Found this helpful 0
Linley Meslier replied on

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Thank you for sharing this with us. Enjoy your device.
Pocket PC Mauritius http://PocketpcMauritius.blogspot.com/ http://PPCMUDownloads.blogspot.com/
Windows Phone Mauritius http://Windowsphonemu.blogspot.com/
Mondsplitter
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Mondsplitter replied on

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Wow. Thank you. I was having the same problem since Friday. I was this close to reset my phone but your solution helped. Thank you.

 

btw: Does anyone know why it is not permitted to delete the main account or set another account as standard? - Because of another trouble I have to Live/Hotmail-accounts and thinking about changing my main account.

Lucky Luxy
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Lucky Luxy replied on

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I'm having this exact same problem. I've not been able to sync my Hotmail on my Windows Phone 7 device since Sunday. It is Monday afternoon now.

What is going ?? For this to happen to all of us at different times, there is obviously a problem with either Hotmail or the phone's software!!!!

Lucky Luxy
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Lucky Luxy replied on

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Wow. Thank you. I was having the same problem since Friday. I was this close to reset my phone but your solution helped. Thank you.

 

btw: Does anyone know why it is not permitted to delete the main account or set another account as standard? - Because of another trouble I have to Live/Hotmail-accounts and thinking about changing my main account.

I must admit to thinking the same, Hotmail is FAR to unreliable. I'm think of using Gmail, at least it does not break down every 5 minutes!! I don't understand why Microsoft can't have a good reliable email provider? They have been working on it for long enough!!
BerndProegel
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BerndProegel replied on

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Hi,

i had this Problem with my Exchange (2010) account. Solution for this Problem was as described above "re-tick" Mail. Restart is not nessacary, but I had to sync without Mail, then "re-tick" Mail an Sync again (without restart).

Now it works again.

Thanks!

Kind regards,

Bernd

 

Senti-mentl
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Senti-mentl replied on

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I've just had this error appear on my work exchange 2003 account.

 

I unticked the email option and resynced and it failed on calendar and contacts sync so I unticked those too. Rebooted phone and reticked them.

 

Sync didn't work.

 

Thinking its a server issue I set up the account on wifes iPhone 3gs and it connected and synced first time., so it appears to be my hd7 causing the problem.

 

I also reinstalled the SSL certificate my work use, so unless that has expired, I'm out of ideas.

 

Help???

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