Update error with Optimus 7 error: 801812C1

We would recommend at this time, not to retry the update, as subsequent attempts will probably fail similarly. While we continue to investigate the issue, we would ask that you not attempt the update until your device alerts you of another update opportunity. There are some issues reported with some devices and Microsoft is investigating the root cause. Could you please share more details related to:

1) Phone model and operator/country (is it Mobile Operator branded device or open market phone)
2) Step where update fails
3) error code(s)
4) does the computer/Zune recognize the phone?
5) host machine OS and version (32/64 bit)

Best Regards
Martin V.

Thanks for this very quick response!

Here are my answers:

1: LG Optimus 7 operating within open market in Iceland. Vodafone is the network provider.
2: It stops in STEP 6 in the update procedure.
3: 801812C1 - Im sorry that I did not take note of more detailed description... I would have to retry to see it again.
4: Zune does recognize the phone. Never been a problem there.
5: Im running Windows 7 32bit version.

Thanks.

Hi Martin, great service.

I am glad you are all out her on the forums to help us

I had exactly the same problem as Zkuggi:

1. Samsung Omnia 7, unbranded on Meteor in Ireland

2. It stops in Step 6 rebooting the phone

3. 801812C1 is the only error it gives

4. Zune recognises the phone no probem

5. Windows 7 32bit

The only other information I can give is that after the phone reboots, Windows tries to install device drivers for it. This process fails with error:

Zune - Device Unplugged. Windows event log shows the following entries:

A driver package which uses user-mode driver framework version 1.9.0 is being installed on device USB\VID_045E&PID_0710\71BD9CCD-1CCB-1FBD-5A1C-9BDCE14E01C4.

The UMDF service ZuneDriver (CLSID {2e2c3051-b7b7-4d51-8c57-784ba5ac0ff0}) was upgraded.  It requires framework version 1.9.0 or higher.

The driver package installation has succeeded.

Driver Management has concluded the process to add Service WUDFRd for Device Instance ID USB\VID_045E&PID_0710\71BD9CCD-1CCB-1FBD-5A1C-9BDCE14E01C4 with the following status: 0.

Drivers were successfully installed for device USB\VID_045E&PID_0710&REV_0100.

It was not possible to access the device () after installing drivers. Error code 0x80070651.

Driver Management has concluded the process to add Service WinUSB for Device Instance ID USB\VID_045E&PID_0710\71BD9CCD-1CCB-1FBD-5A1C-9BDCE14E01C4 with the following status: 0.

Driver Management concluded the process to install driver FileRepository\zune.inf_x86_neutral_4199de0ee62b5e17\zune.inf for Device Instance ID USB\VID_045E&PID_0710\71BD9CCD-1CCB-1FBD-5A1C-9BDCE14E01C4 with the following status: 0x0.

The upgrade process failed twice with the same error and the same event log entries are present for both.

Hi Martin. Thanks for your response. I have the same problem too. Here are my answers to your questions.

1) Phone model and operator/country -- LG E900 Optimus 7 (StarHub Singapore Branding)
2) Step where update fails -- Step 6
3) Error code(s) -- 801812C1 "The software mode reported by your phone isn't correct"
4) Does the computer/Zune recognize the phone? -- Yes, it does. I can sync music and pictures.
5) Host machine OS and version (32/64 bit) -- Windows 7 64 bit.

Please help. Thanks in advence.

1)LG E-900 cosmote /Greece (open market phone)
2) Step 6
3) 801812C1
4) Yes E-900 is recognised by zune software 
5) windows 7 (64 bit)

ps. as i was writing the post the update completed succesfully , i noticed that the e900 recognised first as device and then the backup continued ok

Hello Martin!

I've encountered the same problem about 30 minutes ago, when I was trying to update my phone.

The symptoms are the same.

1) HTC 7 Trophy  Operator:Vodafone Hungary  Country: Hungary (I've been working for Vodafone Hungary Ltd. -where the Trophy is only available- so I was given this phone as a business phone) 

2) The update stops after the 6th step

3) 801812C1 (I made a screenshot about the error)

4) Zune recognize my phone, all of the services are working properly except the update.

5) I have Windows Vista Home Premium 32bit version with a Dell Studio 1535 laptop.

I hope Microsoft is going to give an explanation about this case.

With regards,

Bálint Kordováner

http://www.theinquirer.net/inquirer/news/2028046/microsoft-omnia-users-attempt-windows-phone-update

has more of the same.

Great News! I have stumbled upon a solution for the 801812C1 error!

I have reasons to believe that this works only for LG E900 Optimus 7 phones. If you want to try this on your Samsung Omnia 7, please read my note at the end of the post.

Here's what I did (LG E900 Optimus 7 / Windows 7 64bit):

During Step 6 (Rebooting your phone), your Windows OS detects your phone as a new device and starts searching for driver updates online. This can be seen when you click on the little indicator with a spinning green circle in the bottom-right corner of your desktop called the notification area (you might need to click on Show Hidden Icons if it's hidden).

You have to *immediately* click on "Skip Obtaining Device Software Online" or Zune will time-out and show error 801812C1.

Once you've skipped obtaining the drivers online, in about 20 seconds or so, your device will be recognized and you will be promptly taken to the Step 7 of the update.

Note for Samsung Omnia 7 users:

Even if you've gotten past the Step 6 801812C1 error, many users are getting stuck at Step 7 at 100% of 'Backing up your phone' resulting in a few users getting their phones bricked -- you might want to wait till that issue is resolved before trying this fix.

Hope this helps.