Thumbtackhead
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Thumbtackhead asked on
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Can't perform the update - phone still works after unsucessful installation

Update started and progressed well, but now seems to be stalled at step 7 (both device and Zune S/W indicate 100% completion)

Diego T. - WP7 Support
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Diego T. - WP7 Support replied on

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OK guys

Please follow this

1. If backup process is in apparently prolonged state (exceeding the general 30-40 min) with no movement of progress (including stuck at 99/100%)
2. Disconnect the device from the PC
3. Pull the battery
4. Replace battery and power on
5. Device should reboot into the OSKernal

6. We would recommend at this time, not to retry the update, as subsequent attempts will fail similarly. While we continue to investigate the issue, we would ask that you not attempt the update until your device alerts you of another update opportunity, in approximately 3 days’ time.

7. Last resort option if battery pull reset does not work, please consult your product documentation on Hard Resetting the device to factory default.

 

If your issue was resolved with these steps please let us know if it was by Removing the Battery or Hard Resetting the device.

 

Thanks

 

cucaz
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cucaz replied on
Same problem on omnia 7
Thumbtackhead
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Thumbtackhead replied on

Should have added - Samsung Focus

andersson.mattias2
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andersson.mattias2 replied on

I started updating, and everything worked fine until now...

Zune has stayed on step 7/10 for 30min, saying 100% finished!

What is this??

I haven´t got any notifications during the process that there should be anything wrong, like to little disc space etc.

I can´t see that there should be any problem either... Lots of room on C: disc etc!

I don´t dare to restart or do anything right now...

:/

andersson.mattias2
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andersson.mattias2 replied on

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Just posted re same issue...

Have anyone dared to pull the plug yet and start over...?

Thumbtackhead
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Thumbtackhead replied on

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Ummm, You go first ;-S
andersson.mattias2
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andersson.mattias2 replied on

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;)

Omnia 7 by the way!

Thought this update procedure was "well tested" inhouse...

Rizal B.
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Rizal B. replied on

Update started and progressed well, but now seems to be stalled at step 7 (both device and Zune S/W indicate 100% completion)


To resolve this issue, please check this KB Article
I am not a Tech Support, I am a Volunteer. Solutions that work for me may not work for you. Proceed at your own risk. [David S.]
Call to me and I will answer you and tell you great and unsearchable things you do not know.Jer.33:3
J Woods - MSFT
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J Woods - MSFT replied on
Microsoft Forum Owner

Hello Thumbtackhead and cucaz.

Can you check the information posted here to see if this corrects your issue?

http://support.microsoft.com/kb/2498092

Thanks.

John

Rizal B.
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Rizal B. replied on

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I started updating, and everything worked fine until now...

Zune has stayed on step 7/10 for 30min, saying 100% finished!

What is this??

I haven´t got any notifications during the process that there should be anything wrong, like to little disc space etc.

I can´t see that there should be any problem either... Lots of room on C: disc etc!

I don´t dare to restart or do anything right now...

:/

Please check my answer in this thread, http://social.answers.microsoft.com/Forums/en-US/windowsphone7/thread/bf604c3d-a992-43dd-9029-e0e9be310a9e/#48d7be72-cbe1-4da3-bbf0-9b6a3661ef67

I am not a Tech Support, I am a Volunteer. Solutions that work for me may not work for you. Proceed at your own risk. [David S.]
Call to me and I will answer you and tell you great and unsearchable things you do not know.Jer.33:3
cucaz
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cucaz replied on

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So we unplug .....

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