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Information to include when submitting question for Windows Phone

When posting your questions/issues related to Windows Phone please include the following baseline information.

 

1. Phone Manufacturer
2. Phone Model
3. Mobile Operator
4. Phone Operating System version
5. Zune software version
6. Computer Operating System version

 

Thank you.

September 6, 2011
Question

Can't perform the update - phone still works after unsucessful installation

Applies To:

Update started and progressed well, but now seems to be stalled at step 7 (both device and Zune S/W indicate 100% completion)

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73 People had
this question

Thumbtackhead

Thumbtackhead

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6

Votes

Answer

OK guys

Please follow this

1. If backup process is in apparently prolonged state (exceeding the general 30-40 min) with no movement of progress (including stuck at 99/100%)
2. Disconnect the device from the PC
3. Pull the battery
4. Replace battery and power on
5. Device should reboot into the OSKernal

6. We would recommend at this time, not to retry the update, as subsequent attempts will fail similarly. While we continue to investigate the issue, we would ask that you not attempt the update until your device alerts you of another update opportunity, in approximately 3 days’ time.

7. Last resort option if battery pull reset does not work, please consult your product documentation on Hard Resetting the device to factory default.

 

If your issue was resolved with these steps please let us know if it was by Removing the Battery or Hard Resetting the device.

 

Thanks

 

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    • Inappropriate/Adult content
    • Nudity
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    • Virus/Spyware/Malware danger
    • Other Term of Use or Code of Conduct violation

Diego T. - WP7 Support

Diego T. - WP7 Support Microsoft

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Same problem on omnia 7
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cucaz

cucaz

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Should have added - Samsung Focus

    • Child exploitation or abuse
    • Harassment or threats
    • Inappropriate/Adult content
    • Nudity
    • Profanity
    • Software piracy
    • SPAM/Advertising
    • Virus/Spyware/Malware danger
    • Other Term of Use or Code of Conduct violation

Thumbtackhead

Thumbtackhead

Was this helpful?

I started updating, and everything worked fine until now...

Zune has stayed on step 7/10 for 30min, saying 100% finished!

What is this??

I haven´t got any notifications during the process that there should be anything wrong, like to little disc space etc.

I can´t see that there should be any problem either... Lots of room on C: disc etc!

I don´t dare to restart or do anything right now...

:/

    • Child exploitation or abuse
    • Harassment or threats
    • Inappropriate/Adult content
    • Nudity
    • Profanity
    • Software piracy
    • SPAM/Advertising
    • Virus/Spyware/Malware danger
    • Other Term of Use or Code of Conduct violation

andersson.mattias2

andersson.mattias2

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Just posted re same issue...

Have anyone dared to pull the plug yet and start over...?

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andersson.mattias2

andersson.mattias2

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1

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Ummm, You go first ;-S
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Thumbtackhead

Thumbtackhead

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;)

Omnia 7 by the way!

Thought this update procedure was "well tested" inhouse...

    • Child exploitation or abuse
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    • Inappropriate/Adult content
    • Nudity
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andersson.mattias2

andersson.mattias2

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1

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Update started and progressed well, but now seems to be stalled at step 7 (both device and Zune S/W indicate 100% completion)


To resolve this issue, please check this KB Article
I am not a Tech Support, I am a Volunteer. Solutions that work for me may not work for you. Proceed at your own risk. [David S.]
    • Child exploitation or abuse
    • Harassment or threats
    • Inappropriate/Adult content
    • Nudity
    • Profanity
    • Software piracy
    • SPAM/Advertising
    • Virus/Spyware/Malware danger
    • Other Term of Use or Code of Conduct violation

Rizal B.

Rizal B.
Call to me and I will answer you and tell you great and unsearchable things you do not know.Jer.33:3

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Hello Thumbtackhead and cucaz.

Can you check the information posted here to see if this corrects your issue?

http://support.microsoft.com/kb/2498092

Thanks.

John

    • Child exploitation or abuse
    • Harassment or threats
    • Inappropriate/Adult content
    • Nudity
    • Profanity
    • Software piracy
    • SPAM/Advertising
    • Virus/Spyware/Malware danger
    • Other Term of Use or Code of Conduct violation

J Woods - MSFT

Forum Moderator
J Woods - MSFT Microsoft

Was this helpful?

I started updating, and everything worked fine until now...

Zune has stayed on step 7/10 for 30min, saying 100% finished!

What is this??

I haven´t got any notifications during the process that there should be anything wrong, like to little disc space etc.

I can´t see that there should be any problem either... Lots of room on C: disc etc!

I don´t dare to restart or do anything right now...

:/

Please check my answer in this thread, http://social.answers.microsoft.com/Forums/en-US/windowsphone7/thread/bf604c3d-a992-43dd-9029-e0e9be310a9e/#48d7be72-cbe1-4da3-bbf0-9b6a3661ef67
I am not a Tech Support, I am a Volunteer. Solutions that work for me may not work for you. Proceed at your own risk. [David S.]
    • Child exploitation or abuse
    • Harassment or threats
    • Inappropriate/Adult content
    • Nudity
    • Profanity
    • Software piracy
    • SPAM/Advertising
    • Virus/Spyware/Malware danger
    • Other Term of Use or Code of Conduct violation

Rizal B.

Rizal B.
Call to me and I will answer you and tell you great and unsearchable things you do not know.Jer.33:3

Was this helpful?

So we unplug .....

    • Child exploitation or abuse
    • Harassment or threats
    • Inappropriate/Adult content
    • Nudity
    • Profanity
    • Software piracy
    • SPAM/Advertising
    • Virus/Spyware/Malware danger
    • Other Term of Use or Code of Conduct violation

cucaz

cucaz
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