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September 6, 2011
Question

Help!!! - Problem with 1 year recurrences synchronization (Pocket Outlook - ActiveSync - MS Outlook 2007)

Applies To:
Hello, I experiencing problem with Pocket Outlook and MS Outlook 2007 synchronization. Problem is that appointments which has recurrence set to 1 year like birthdays, anniversaries ... are correctly transferred from PC -> PDA (when edited by MS Outlook 2007), but when I made some modification to such appointments in PDA with Pocket Outlook (for example changing reminder time, name, ...) then after next synchronization when changes from PDA -> PC were sent the 1 year recurrence is changed to 12 years!!! And the worst and most frustrating thing is that when I synchronizing between two PCs then all appointments with such settings are changed from 1 year to 12 years!!!. Maybe it should be 12 months I'm not sure. I'm using Windows XP with Outlook 2007 and ActiveSync 4.5. Is there some problem with configuration or it's a bug? Strange thing is that this problem is related only to yearly recurrences (at daily,weekly and monthly recurrences there is no problem).

I test it also after clean boot of my device and the problem still persist. I also have a chance to make a test with HP device where is WM6.1 but with the same behavior as WM5.0. So I think that this is a bug inside the Pocket Outlook or ActiveSync with handling yearly recurrences. Can somebody clarify it? Is it possible to get a fix for this?

Thanks for quick response.

Daniel
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this question

dhajduch

dhajduch

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Answer

Sorry about the earlier post, but here is a hotfix that is supposed to fix the 12 year problem that has been driving me crazy:

http://support.microsoft.com/?kbid=981048

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Lafourche

Lafourche

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In reply to deleted message

Hello,

finally I found a problem. The problem is in MS Outlook 2007. I uninstalled the Outlook 2007 from my PC and return back to MS Outlook 2003 and everything work fine like one expect. So I don't know how to inform the Microsoft that they have such bug, but a good thing is that there is no problem in WM5.0 or WM6.1. Maybe you have a possibility to inform Microsoft about such error. May be some group request for such fix can force MS to fix this problem asap.
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dhajduch

dhajduch

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Hi dhajduch,

Thanks for replying with more specifics about the problem. (And thanks, to the MVPs for providing workarounds and tips!) I will pass this information to my colleagues at Microsoft.

Thank you from the Microsoft Windows Mobile Team
http://www.WindowsMobile.com/TotalAccess
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WMTA3

WMTA3

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Much appreciated. We have made sure this is documented and we'll share any further information when available.
Thank you from the Microsoft Windows Mobile Team
http://www.WindowsMobile.com/TotalAccess
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MaryAliceC

MaryAliceC

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Can you help with the details - I'd like to make sure that Outlook and Windows Mobile are aware of the issue. 

1) Create an all day appointment on your desktop.
2) Set the appt to recurr every 12 months
3) Need to be using Outlook 2007 - using Outlook 2003 fixes the issue.

What mobile OS are you using WM 6? WM 6.1?

What dekstop OS - XP or Vista (ActiveSync or WMDC)

Thanks!
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2GrokMobile

2GrokMobile Microsoft

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It has happened to me and I have a WM6.1 device and a Vista 64 bit laptop. The appointment was set to every 1 year and a number of them got changed to every 12 years.
Laura
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Laura Rooke

Community Moderator
Laura Rooke
Laura Rooke
Microsoft MVP - Mobile Devices

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Just thought I would add that my PCs are all 32 bit and it has happened on those machines
Jack Cook
http://www.experiencemobility.net
http://www.mobilitysite.com
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Jack Cook - aka Help_Line

Community Moderator
Jack Cook - aka Help_Line MVP
Community Star
Windows Phone ... Just press start and enjoy a true mobile experience

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I should add that when it occered with me I was experiencing the dreaded 86000107 error as well.  Not sure if there is a relationship there....
Jack Cook
http://www.experiencemobility.net
http://www.mobilitysite.com
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Jack Cook - aka Help_Line

Community Moderator
Jack Cook - aka Help_Line MVP
Community Star
Windows Phone ... Just press start and enjoy a true mobile experience

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And I have absolutely no reason to think this but I suspected my iphone , when I chose to sync my Calendar with my iphone - so I'm just wondering.....
Laura
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Laura Rooke

Community Moderator
Laura Rooke
Laura Rooke
Microsoft MVP - Mobile Devices

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In reply to deleted message

This has also happened to me, and this using outlook 2007 with a Palm-OS treo 600 syncing using Hotsync, so it looks like a Outlook 20007 Problem...

Still, saves you money on birthday/anniversary gifts...

Cheers

B_V
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bern_viking

bern_viking

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I noticed this when I first started using Outlook 2007, synced with a pocket pc (wm5) and synced with Outlook 2003.

It was a known problem according to my research via google, although no solution was available.  Several months later, I am disapointed that Miscrosoft has not fixed the bug.

After reading this thread, I can now manually fix the problem items, although it would have been better if Microsoft had done this.  I canh only assume Outlook 2003 recorded an annual event occuring every 12 months, and Outlook 2003 uses the same field to record years.

I assume this problem has existed for over 2 years.  How long do we have to wait for Microsoft to fix this bug?  How many people have missed events due to not knowing about this bug?  I know I have missed birthdays since I have been relying on Outlook 2007 (my main computer) to show such entries in the calendar.  I shouldn't have to rely on my pocket pc (with it's small screen and un-user friendly keyboard).

If I still had the licence to use Office 2003, I would use it on my main computer.  It has certainly put me off upgrading my old computer.

IM
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ivanidea

ivanidea
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