Windows Phone

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Information to include when submitting question for Windows Phone

When posting your questions/issues related to Windows Phone please include the following baseline information.

 

1. Phone Manufacturer
2. Phone Model
3. Mobile Operator
4. Phone Operating System version
5. Zune software version
6. Computer Operating System version

 

Thank you.

September 6, 2011
Question

APP REFUND

Applies To:
I bought the $1.09 game from that Sanmon  positron.  I have a touch diamond, Rogers.  The app does not fit my screen at all.  Anyway to refund or what? Just a dollar but...
    • Child exploitation or abuse
    • Harassment or threats
    • Inappropriate/Adult content
    • Nudity
    • Profanity
    • Software piracy
    • SPAM/Advertising
    • Virus/Spyware/Malware danger
    • Other Term of Use or Code of Conduct violation
4 People had
this question

Pullout1979

Pullout1979

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Answer

Refund requests for app purchased by credit card can be made on the Windows Marketplace for Mobile website. Refund requests for MO billed app purchases must be made directly to your mobile operator.

http://marketplace.windowsphone.com

After Signing In, select Purchase History. On the Purchase History page, click the Details button for the application you want refunded.

Click the Get Support button and you will see an option for Get Help with my bill. Request a refund for this purchase is the sub-topic.

The Windows Marketplace for Mobile Refund Policy limits refunds to (1) per calendar month. All refund requests must be initiated within 24 hours of the application purchase. After the refund is issued, the application will be removed from your device.

    • Child exploitation or abuse
    • Harassment or threats
    • Inappropriate/Adult content
    • Nudity
    • Profanity
    • Software piracy
    • SPAM/Advertising
    • Virus/Spyware/Malware danger
    • Other Term of Use or Code of Conduct violation

Ronn M - Microsoft

Ronn M - Microsoft

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This does not help me with getting a Refund for my Wp7?

 

I downlaoded an App called 'My Football' which was supposed to have 'Push' notifications but this never worked, and always said 'sorry no internet connection enables to activate this service' so i trued to reinstall the App - but guess what...i would have to pay for that!

I want a Refund!

    • Child exploitation or abuse
    • Harassment or threats
    • Inappropriate/Adult content
    • Nudity
    • Profanity
    • Software piracy
    • SPAM/Advertising
    • Virus/Spyware/Malware danger
    • Other Term of Use or Code of Conduct violation

iMarkG84

iMarkG84

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