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September 6, 2011

Question

Outlook2010 64-Bit does not Sync with Windows Mobile 6.5

Applies To:

Hi there,

just installed Office2010 64Bit on my Desktop.
(Clean Install of Windows7 64-Bit Pro, no other Email-Software, not even
Windows Live Mail)

Sadly it says when my mobile phone (HTC Touch Diamond 2) is connected:
(Google Translate from German)
"there is no default email client available, or the current mail client can
not fulfill the messaging requirements. Run Microsoft Outlook and set Outlook
as default email client"

I tested 32Bit Outlook2010 on my Laptop - it works fine with sync - but not
the 64Bit Version.
Already read the complaints of other German users in the web - nobody seems
to have an answer.

It seems as this is a Windows Mobile Device Center Problem as this is not
64-Bit.
http://social.technet.microsoft.com/Forums/en-US/office2010/thread/7386512f-66cc-4a7a-97e3-34ae6cee9a83

Most answers in Newsgroups and other Forums mostly blame "the WMDC-guys" - I'd like to find out who really could have a solution or a workaround.

Can anybody please help?

Regards,
Marc

===

Posted also in Newsgroup:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.pocketpc.activesync&cat=en_US_45621a68-06ee-4984-9f5f-0e20528276a4&lang=en&cr=US&mid=e889331a-57d7-4587-bfd4-1261016eb2ba

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10 People had
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Marc Bosch

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Votes

Hi Marc,

Unfortunately, for now, Office 2010 64bit does not work with WMDC 64 bit. Hopefully, this will work when Office 2010 gets out of beta..

Linley.

Pocket PC Mauritius http://PocketpcMauritius.blogspot.com/ http://PPCMUDownloads.blogspot.com/

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Linley Meslier

Community Moderator

MVP
Community Star

Windows Phone Mauritius http://Windowsphonemu.blogspot.com/

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Hi Linley,

thanks for getting back to me so quick.
My question in the end is:
Who to tell about this?

As I read through different forums - this 64-Bit-Sync-Problem already had been there for quite a while.
Is there any product group one could share this with?

Regards,
Marc

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Marc Bosch

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Marc,

Microsoft is aware of this. But there is no fix yet. You'll have to be patient, like me, until they release the final version of Office 2010. Sorry that I do not have a fix for you right now.

Linley.

Pocket PC Mauritius http://PocketpcMauritius.blogspot.com/ http://PPCMUDownloads.blogspot.com/

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Linley Meslier

Community Moderator

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Windows Phone Mauritius http://Windowsphonemu.blogspot.com/

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Hi Linley,

thanks again for the quick answer.
I think we started off the wrong foot here. :-) I would indeed be thankful for a solution, but:
I just wanted to address this bug or whatever it is to Microsoft directly.

The best thing for me to happen right now:
A product group's blog in which they say "Hey guys - sorry for the inconvinience - we are testing this at the moment and already are at xx% of solving the problem".

Just somewhere I can go to sometime and check for an update - as I guess rolling this one out over Windows Update will take months to have approved through all the internal processes.

No offence what so ever - just want help and track down the status :-)

Regards,
Marc

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Marc Bosch

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Marc,

you have a good point. We all want a solution and I can assure you it's coming. Just be patient.

Lnley.

Pocket PC Mauritius http://PocketpcMauritius.blogspot.com/ http://PPCMUDownloads.blogspot.com/

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Linley Meslier

Community Moderator

MVP
Community Star

Windows Phone Mauritius http://Windowsphonemu.blogspot.com/

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Hi Linley,

to finish this :-)
So you know no Blog, Product Group, Forum Member or anything I could write to?

Regards,
Marc

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Marc Bosch

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Hi Marc - The Microsoft team is reviewing this issue. We have read your input and appreciate the importance.

Thank you from the Windows phone team
http://www.WindowsPhone.com/TotalAccess

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MaryAliceC

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I'm having the same issue as my fellow Marc (with a 'c'), and find this response to his question frustrating. I can't imagine us giving that as an answer to one of my company's customers???

If we uninstall the 64-bit office and install the 32-bit beta of office 2010 on win7 x64, will it work?

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Marc..B

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Marc,

I do confirm that it works with the 32bit version.

Linley.

Pocket PC Mauritius http://PocketpcMauritius.blogspot.com/ http://PPCMUDownloads.blogspot.com/

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Linley Meslier

Community Moderator

MVP
Community Star

Windows Phone Mauritius http://Windowsphonemu.blogspot.com/

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Hi Marc,

this is I guess also the word I was looking for - for the answer - not for the problem:
"frustrating"

No offence MaryAlice - please not - but who is "the Microsoft team"? :-)
Microsoft has around 60,000+ employees.
Most of them in Sales and Marketing, right? :-)

Is there a dedicated team that works on the fix?
Is there a WMDC-Team?
Does it have a blog?
Does it have a team-leader?
Are they sitting in Seattle?
Is this a strategic fix?
Is there a new build of WMDC coming which includes the solution already and is in testing?
Is there perhaps a case opened up for this problem?
Is this already sent to one of Microsoft's "coding-factories" around the globe?

Again - please noone take any offence - but this is how Microsoft image is often taken.
The big Software-company where noone feels responsible, but still everything is handled politically correct and often nothing shows any progress.

In hope for a soon fix for this beta-version-bug (which I know is beta and therefore is time to be fixed).

Regards,
Marc

P.S.: Wasn't there a leak or something from the final Office2010 built already?

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Marc Bosch

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Information to include when submitting question for Windows Phone

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