windows live photo gallery crashes video card in windows 8

Hi jesseinsf94122,

 

Just to verify, does the issue happen on other applications aside from Photo Gallery?

 

Also, please provide us log files for Movie Maker. I have sent you a private message for the instructions. After uploading the logs, please notify us in this thread.

 

Thanks!

Windows Essentials "Photo Gallery" will crash my NVidia graphics driver every time I use the "Fine Tune" set of features. I have a GTX560Ti from Asus. This happens with the Stock Windows 8 driver all the way through the latest beta driver. It doesn't matter if I use Windows Live Essentials 2011 or Windows Essentials 2012. I'm using a fresh install of Windows 8 Release Preview. Anyone know why this is happening or what's going on here?

Here is a screen shot of the features in question.

 

https://skydrive.live.com/redir?resid=FF876747A444836D!166&authkey=!AEkIcrkJfjzqH-U

 

same exact problem here. Installed latest version of Windows Essentials PhotoGallery and have the latest NVidia drivers 302.80-desktop-win8-64bit on Windows 8. Using the controls to fine tune color, tint etc leads to a crash of the display driver. In my case I get a system notification in the system tray reporting problems with the display driver and that it recovered. Once I click that away it comes right back. Sometimes I can read the message, most times all windows that open from here on are plain black. 

It also happens with the all the NVidia drivers, from stock drivers to the latest beta drivers. I don't have any other Applications that will do the same. I even tried Picasa and it didn't crash the video drivers.

Hi thegreatdeceiver and jesseinsf94122,

 

We would like you to perform the following steps to isolate the possible cause of this issue. Please try to run Photo Gallery with compatibility mode in Windows 7. To do this, please follow these steps:

 

1. Press the Windows Logo button on keyboard and type Photo Gallery.

2. Right-click on Photo Gallery and click Open file location.

3. Select Photo Gallery shortcut then right-click on it and choose Open file location.

4. Look for WLXPhotoGallery then right-click on it and choose Properties.

5. Click Compatibility tab and then under Compatibility mode tick the checkbox  to Run this program in compatibility mode for: once you have checked it, the drop list down option below will be enabled.

6. On the drop list down option, choose Windows 7 and click Apply and OK  to save the changes.

 

Once this has been done, please try to open your Photo Gallery and check if the issue still occurs.

 

Thank you.

First the Start menu search only points to the shortcut folder. So I went in the x86 program files folder and found the file that you wanted us to modify. I tried Windows 7 mode for compatibility and the same thing happened. So then I also chose to "Open as Administrator" and the same thing happened. My computer also blue screened. No luck either way. I also uninstalled+reboot+reinstalled and nothing helped.

I can confirm that the display driver crash still occurs. No changes. After changing the compatibility mode to Windows 7 and opening WLXPhotoGallery I am greeted with a message that a new MS Camera Codec Pack is available and to download and apply it. If I try that it downloads the package and after running the package installer it gives an error message that the version of the codec pack is not compatible with Windows 8 or Windows Server 2012 and that the codec will be available through Windows Update.

Actually, I did a fresh install, so I don't think the upgrade is part of the problem. But please do tell us if you are going to reformat with a fresh copy because I'd like to know your results. :-)

Hi thegreatdeceiver,

For us to further investigate on what caused this issue, please provide us log files of your Windows Live Movie Maker. You can follow the steps found in the link below and upload it at the private message I provided:

How to gather Log files for Windows Live Movie Maker and Windows Live Photo Gallery

Note: To check the private message, make sure that you are signed in to Microsoft Answers using the account you posted this inquiry. After signing in, under the first post in this thread there are 2 tabs "All Replies and Private Messages".

@jesseinsf94122,

I forwarded this information to our support group and as of the moment, this issue is still under investigation. We will let you know about any updates from them.

Thanks,
Gerard G.

Gerard, I replied to your PM with requested files.

Hi,

 

Thank you for providing the log files. We have already forwarded this behavior to our support specialist for thorough investigation. No turnaround time has been given yet. We will keep you posted as soon as we have the solution available.

 

Regards,