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Surface 2 - stuck in loop of "Preparing Automatic Repair"

On startup my Surface 2 tells me that it is attempting to do an automatic repair. It then says it is "just collecting some error information and will then restart". It then freezes, and returns to "Preparing Automatic Repair"....and repeat infinitely. Help!
Answer
Answer

Hi Ben,

Sorry to know that you are facing issues on your Surface 2.  Let me try and assist you with the issue.

Refer to the post of Nathan-BR replied on November 14, 2012 from the following link.

Surface won't boot

http://answers.microsoft.com/en-us/surface/forum/surfwinrt-surfusing/surface-wont-boot/cdbb22e3-eaa6-4a0f-9cf6-3f4bd5915a90?msgId=92f374c5-46ef-45a1-b546-d538b36a4255&page=1

Important: While performing chkdsk on the hard drive if any bad sectors are found on the hard drive when chkdsk tries to repair that sector if any data available on that might be lost.

Also note: Please do not perform a System Refresh or Reset as mentioned in the thread. Just perform the check disk and check if it helps.

Also, refer to the article:

https://www.microsoft.com/surface/en-us/support/warranty-service-and-recovery/windows-stops-responding

Hope this information helps you. Please do let us know if you need further assistance with Windows, we’ll be glad to assist you.

       

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Last updated August 9, 2023 Views 7,053 Applies to: