1. [MSHTML.DLL version] 8.0.6001.18812
Your computer is missing at least three years of Cumulative Security Updates for Internet Explorer 8. This indicates of a longstanding & ongoing hijackware infection, possibly compounded by a W32/Alureon-variant rootkit (or even a bootkit) infection. See...
• Cleaning a Compromised System
Follow the instructions in this post of mine in another forum (to-the-letter & in order! ) to return your computer to a secure & functional state: http://aumha.net/viewtopic.php?f=62&t=44636
If you need additional assistance with the clean install, please begin a new thread in this forum: http://answers.microsoft.com/en-us/windows/forum/windows_xp-system
Note: The computer should NOT be connected to the internet or any local networks (i.e., other computers) in its current state. All of your personal data (e.g., online banking & credit-card passwords) should be considered at-risk, if not already compromised.
Wish I'd had better news for you. Good luck!
Currently, we are working to expand our service internationally to best support all Microsoft customers.Sincerely,
Sorry about that.
FYI here's a little background:
Microsoft introduced no-charge, third-party support for Malware Removal and Windows Update-related problems c. May 2011 via the supportservices.microsoft.com website.
In early December 2011 (the 7th IIRC), Microsoft very quietly rolled-out Answer Desk Premium (as in paid) Support via the www.answerdesk.com website. At its debut, the site could only be reached by US residents; all others were redirected to the original supportservices.microsoft.com website for no-charge support.
Apparently, Microsoft has since "pulled the plug" on the supportservices.microsoft.com website offerings and those attempting to access the site are redirected to www.answerdesk.com.
Please answer all of the following diagnostic questions in a numbered list in your very next reply (no need to quote this post):
1a. When (exact data, preferably) did you install the Kaspersky suite and when (exact date, preferably) does your current subscription expire?
1b. Are the Kaspersky suite's definitions current?
2. What anti-virus application was installed before you installed the Kaspersky suite, was your subscription still current, and did you uninstall it before you installed the Kaspersky suite?
3a. Had your Norton Internet Security subscription already expired by the time you replaced it?
3b. Did you (a) uninstall the Norton application AND THEN (b) download/run the Norton Removal Tool  & reboot (c) BEFORE you installed the replacement application?
4. Had your NOD32 subscription already expired by the time you replaced it?
5. When (exact date, preferably) does your ZoneAlarm Pro subscription expire?
6. Did a Norton free-trial or a McAfee free-trial [pick one] come preinstalled on the WinXP computer when you bought it? (Doesn't matter if you never used or Activated it.)
7. Open Add/Remove Programs & make sure the Show Updates box at the top is checked (and leave it checked); then select the Name option in the Sort by box on the right. Now scroll down & tell me which, if any, of the following updates ARE listed?
• KB2656353, KB2618444, KB2633171, KB2639417, KB2620712, KB2619339, KB2624667, KB2618451; KB2641690, KB2544521 & KB971029
Most will be displayed as Security Update for Windows XP followed by the KB number in parentheses.
If IE8 is installed, two will be displayed as Security Update for Windows Internet Explorer 8 followed by the KB number in parentheses.
8. Is Firefox, Chrome or any other alternate browser installed?
9. Are you in the habit of using "Registry cleaners" (e.g., Registry Mechanic; System Mechanic; RegCure; RegClean Pro; Advanced SystemCare; AVG PC TuneUp; Norton Registry Cleaner; PCTools Optimiser; SpeedUpMyPC; CCleaner)?
Note: In this thread, we're only dealing with the WinXP computer on which the Kaspersky suite is currently installed and where Norton Internet Security had been installed. Your references to other computers have been confusing the **** out of me so far! <wink> So please stop referring to ANY of your other computers (unless I ask about them). Thanks.
Again, please answer all of the following diagnostic questions by number (i.e., in a numbered list preferably) in your very next reply (no need to quote this post):
1. Your Norton Internet Security (NIS) subscription had NOT already expired by the time you replaced it with the Kaspersky suite five or six months ago (i.e., April or May 2011), is that correct? [YES/NO]
2. Did a Norton free-trial or a McAfee free-trial [pick one] come preinstalled on the WinXP computer-in-question when you bought it? (Doesn't matter if you never used or Activated it.) [YES/NO]
3a. Is IE8 working OK as far as you can tell? [YES/NO]
3b. Can you open IE8 (only!) to http://windowsupdate.microsoft.com and then run a CUSTOM scan? [YES/NO]
4. When you click on a link on your desktop or in an email message, does the link open in IE8 or Safari?
5. Please confirm that none of the following updates are listed in Add/Remove Programs:
• Security Update for Windows Internet Explorer 8 (KB2618444)
• Security Update for Windows Internet Explorer 8 (KB2497640)
• Security Update for Windows Internet Explorer 8 (KB2482017)
6. Have you ever had occasion to do a Repair Install or a clean install of WinXP for any reason?
7. You have never, EVER used a registry cleaner, not even the Norton Registry Cleaner that was included in Norton Internet Security, is that correct? [YES/NO]
8. Using the computer-in-question, can you access data on any other computer in your home? [YES/NO]
KB2639417 seemed to provoke the erasing of all settings of my limited account (screen image, documents and desktop documents). I performed three times system restore after having installed this...
Tip: Ideally, you would never, EVER use System Restore to "undo" an update, Service Pack, or IE upgrade (which often leaves the system in a "confused" or "torn" state)! Instead, uninstall the update, Service Pack, and/or IE upgrade & reboot. If that doesn't correct the problem, then try System Restore.
1. Had the preinstalled Norton free-trial period already expired by the time you purchased your first Norton Internet Security subscription?
2. Did you (a) uninstall the Norton free-trialware AND THEN (b) download/run the Norton Removal Tool & reboot (c) AND THEN do a clean install of Norton Internet Security?
3. Is KB2567053 and/or KB2555917 and/or KB2506223 listed in Add/Remove Programs?
"Ideally"!.....trying to answer this, with "reply" I had a window saying the certificate of this site isn't OK and maybe it's pretending to be microsoft and will cheat my data. Then I answered with "reply with quote" and certificate was OK. Cannot use right "reply with quote" so plse forgive me.I'm living in harsh conditions and internet is more than important for my survival, so every time that some new problem arises with my pc or my connection, perhaps cannot pick the ideal solution, even more as I'm not computer savvy at all.Today I logged in my limited account and given that I resolved every other issue of the past days it just did not log in for at least half an hour, finally I did it.I also forgot to say about an error each time I open the pc (or sort of) about an application that could not initialize (a different one each time or sort of) and will be closing, I close the error window and it does not affect any more my using my pc.Also I tried to install some windows 7 checking program (that checks if a pc is ready to upgrade to windows 7) and it seems that my windows installer has a problem. Same windows installer seems to stop me from installing again adobe reader. Do not know how to fix it.1. 2. Do not remember anything at all about if Norton free trial had expired when I purchased my first NIS nor if I used the NRT before to install second, as this hapenned on 2005. I still recall though, a Norton free trial was pre-installed,3. KB2506223 was installed on 15/4/11, KB2555917 on 15/7/11 and KB2567053 on 14/10/11.
1. 2. Do not remember anything at all about if Norton free trial had expired when I purchased my first NIS nor if I used the NRT before to install second, as this hapenned on 2005. I still recall though, a Norton free trial was pre-installed
3. KB2506223 was installed on 15/4/11, KB2555917 on 15/7/11 and KB2567053 on 14/10/11
1a. Enable Show Hidden Files and Folders per this tutorial => http://www.bleepingcomputer.com/tutorials/how-to-see-hidden-files-in-windows/#winxp
1b. In Windows Explorer [WinKey+E], navigate to & right-click on
• C:\WINDOWS\SYSTEM32\MSHTML.DLL <=this file
1c. Select PROPERTIES | VERSION (tab): What file version is displayed here (e.g., v8.0.1234.98765)?
2. Are ANY of the following updates listed in Add/Remove Programs?
• KB2631813, KB2598479, KB2603381, KB2646524, KB2584146 and/or KB2585542
* Please try a lower page number.
* Please enter only numbers.