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Question

tansenroy asked on

Blue Screen error 0x0000007B in Windows XP after installing KB977165 (MS10-015 – February 2010)

I updated 11 windows xp updates today from Microsoft.com and restarted my pc like it asked me to. (There has definitely been absolutely NO CHANGE in my computer software or hardware installation apart from this updates)

From then on, Windows cannot restart again! It is stopping at the blue screen with the following message:

A problem has been detected and windows has been shutdown to prevent damage to your computer.

PAGE_FAULT_IN_NONPAGED_AREA

Technical Information:

STOP: 0x00000050 (0x80097004, 0x00000001, 0x80515103, 0x00000000).

I tried all kinds of restarting option namely, safe modes etc. but everything is returning to the blue screen.

I hope Microsoft technical support has an answer as to how to resolve this problem.

Please respond if anyone has an answer.

Thanks

Found this helpful 24

Answer

Kevin Hau replied on

Microsoft Forum Moderator

Hello Everyone,

I wanted to thank everyone for the great information and discusion in this thread!

We have found that there is only one patch that requires un-installation to resolve the blue screen issue. KB977165 is the patch in question, the other patches do not seem to cause the blue screen behaviour and do not need to be uninstalled.

With that in mind, here's the updated solution steps:

1. Boot from your Windows XP CD or DVD and start the recovery console (see this Microsoft article for help with this step)

Once you are in the Repair Screen..

2. Type this command: CHDIR $NtUninstallKB977165$\spuninst

3. Type this command: BATCH spuninst.txt

4. When complete, type this command: exit

IMPORTANT: If you are able to uninstall the patch and get back into Windows, in order to stay protected you can use the following automated solution which secures your PC against the vulnerabilities that are resolved with KB977165 until you can successfully get the update installed without the blue screens.

Please see the link below for the article describing the vulnerability that is fixed with KB977165 and how you can get protected without installing the actual KB update:

http://support.microsoft.com/kb/979682

I also wanted to thank maxyimus for the great thread, and LThibx for their participation as well!

Thanks,

Kevin

If you find that my answer was what you were looking for, please remember to click the "mark as answer" box below!

I'm a PC!

Found this helpful 1

Answer

Kevin Hau replied on

Microsoft Forum Moderator

If you are not experiencing the Blue Screen on reboot and you have successfully installed the KB977165 update you do not need to do anything.

The only situation in which you need uninstall the update is if you are experiencing blue screens on reboot.

I hope this helps.

Thanks,

Kevin

If you find that my answer was what you were looking for, please remember to click the "mark as answer" box below!

I'm a PC!

All Replies (411)

Found this helpful 3

ohsnosnotagain replied on

My wife's computer updated Windows XP today. There were 13 updates. It had been last been updated a day or two before, and had been up to date. Here's what the blue screen gives me:

Technical information:

*** STOP: 0x0000007B (0xB84C3524, 0xC0000034, 0x00000000, 0x00000000)

If I reboot in normal mode, it blue screens again. If I try to boot using safe mode, it hangs at mup.sys.

Any ideas? Thanks in advance.

Found this helpful 1

Ghellow replied on

Samething happened to me. I think there is something seriously wrong with the update. I can't even open in safe mode. Mines stops a guivero.sys. I think microsoft get hacked.

Found this helpful 0

DigitalMotion replied on

I'm in the same situation.

I get:
STOP: 0x0000007e 0xBA4C34C0 etc...

Just started today after installing a new Windows XP update.

I certainly hope someone has a solution!

Found this helpful 0

sacdan69 replied on

After installing todays update 02/09/10 I now get the BSoD PAGE_FAULT_IN_NONPAGED_AREA 0x00000050

Any quick fix to this issue... is this a known issue. This has happened to both my wifes computer and my nephews.

Found this helpful 1

PA Bear MS MVP replied on

MVP Community Star

Microsoft can't fix something if you don't tell them about it! Please open a free support incident ASAP so they know there are "dead bodies!"

Visit the Microsoft Virus Solution and Security Center for resources and tools to keep your PC safe and healthy. If you are having issues with installing the update itself, visit Support for Microsoft Update for resources and tools to keep your PC updated with the latest updates.

Or you can...

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Consumer Security Support home page & Microsoft Update Solution Center also offer support options
https://consumersecuritysupport.microsoft.com/
http://support.microsoft.com/ph/6527#tab3

For more information about how to contact your local Microsoft subsidiary for security update support issues, visit the International Support Web site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through your usual support contacts.

~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft

~Robear Dyer (PA Bear)
MS MVP-Windows Client (IE, Mail, Security & Update Services) since 2002

Found this helpful 1

brownca88 replied on

after installing windows update 2 hours ago on 2/09/2010 i restarted my laptop & got the bluescreen. when i try to start in safemode it freezes on the safemode startup screen. i cannot start my computer at all. please helpRemember - This is a public forum so never post private information such as email or phone numbers!

Ideas:

Programs you are having problems with
Error messages
Recent changes you made to your computer
What you have already tried to fix the problem

Found this helpful 0

sacdan69 replied on

I also have the same thing happening with my wifes computer, also my nephews computer did the same thing... I am on hold with support trying to get a fix as well.

Found this helpful 0

indark2 replied on

Windows update caused my husbands computer to not reboot properly. Windows XP.
We bought a used dell computer with everything preinstalled there is no recovery disk.
It's the same problem alot are having in the forums. Please send me some easy way to fix as im not a pro. I can press f8 and it says everything passes. so I just am stuck at this point.
It has a blue screen that pops up so fast you cant read then asks which mode to start in and none of them even safe mode will work.
I dont know why but my desktop compaq updated fine ive had no problems it's my husbands laptop that is messed up? Is there a way that microsoft can let me download and burn a repair Cd to use to fix my husbands lap top? I'm sure most people could get a friend to download the Cd for them and it would save alot of time and money for the microsoft team.
Thank you
Pam

Found this helpful 0

madnaveen replied on

I am facing the same problem. Safe mode boot stops at mup.sys and even booting through last known good configuration doesnt work. I have some critical data on my laptop for which i need access immediately..please help asap..

Found this helpful 1

tansenroy replied on

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