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bobs4901
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Question
bobs4901 asked on

garmin BaseCamp 402 msi error

trying to install Garmin BaseCamp 402.exe

after installation begins, error message appears (MSI error file not found)

Garmin says it's related with microsoft. I am running XP professionnal SP3 32 bits

 

Vijay B
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Answer
Vijay B replied on
Support Engineer Community Star
Hi,

Thank you for asking question in Microsoft Community. I will give my best to help you.

I would suggest you to try the steps from the following link:

Troubleshoot problems installing and uninstalling programs on Windows-based computers
http://support.microsoft.com/kb/2438651#reso3
bobs4901
Found this helpful 1
bobs4901 replied on
I did try this solution before asking the community, with no results.
I did resolve the situation, and is not related with a missing or corrupt file as suggested by Garmin product support.

SOLUTION:
download BaseCamp.exe file, than use a compress tool like 7-zip
right mouse click on the file to open file and see elements in the exec file
look for the BCMAIN.msi file, double click, it will then install,
after you can then go back to the normal BaseCamp.exe
it will then install nicely

thanks for the help
Vijay B
Found this helpful 0
Vijay B replied on
Support Engineer Community Star


Hi,

Glad to hear that you have sorted out the issue. Let us know if you face any issues with Windows in future.