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KLaster asked on

Error - The required data was not placed into memory because of an I/O error status of '0xc000009c'. Not able to access”My Pictures” folder.

Original Title: I cannot access the "My Pictures" folder.

An error message pops up when I try to access this folder. "The instruction at '0x5cb19da8' referenced memory at 'ox5cb04fec'. The required data was not placed into memory because of an I/O error status of '0xc000009c'

What do I do?

Debleena S
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Debleena S replied on

Hi KLaster,

Did you make & software or hardware changes on your machine prior to this issue?

We get 0xC000009C or STATUS_DEVICE_DATA_ERROR if there are bad blocks on the hard disk. It might also be possible that the RAM (Random Access Memory) is not working correctly.

Let’s follow these methods & check if it helps.

Method 1

You may restart the computer in  safemode with networking & check if you are able to access ‘My Pictures’ folder.

Method 2

In order to diagnose the issue, you may run the Windows Memory Diagnostic tests & check if the issue persists.

Windows Memory Diagnostic

Method 3

You may also run a disk check & check if the issue persists.

How to perform disk error checking in Windows XP

Hope the information helps. Please post back and let us know.

Debleena S
Microsoft Answers Support Engineer
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MedhaSachdev replied on


I am having a similar problem I just finished memory diagnostic and it said there are no problem yet the problem reoccured, what should I do now?