Vista Service Pack 2 32bit won't install (KB948465) / Service pack did not install, Reverting Changes, Do not turn off your computer Code 80004005

Hello Benemili,

Thank you for using Microsoft Answers forums.  I suggest you download and run the installer cleanup tool.  Here a link to the tool.

http://support.microsoft.com/kb/290301

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Thanks for using the Answers Forum. Please let us know how this works out.



Joseph
Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and let us know what you think.

Hello Joseph,

I run the cleanup tool. But intalling SP2 ends with same result as before. The update going through the 3 step of the process it said it completed 100% and at that point stood there with a revolving circle (small icon) and at the end it came out saying: Service pack did not install, Reverting Changes, Do not turn off your computer.

Should I give you more details (logs etc.)?

Regards,
Matthias

I'm running Windows Vista Home Premium SP1 32-bit.  It is installed on a Compaq C714NR notebook PC.  I receive the error:
"Service pack did not install. Reverting Changes"
When I try to install Windows6.0-KB948465-X86.exe  (i.e. Vista SP2).
The system event log contained this message:
- System

  - Provider

   [ Name]  Microsoft-Windows-Servicing
   [ Guid]  {bd12f3b8-fc40-4a61-a307-b7a013a069c1}
   [ EventSourceName]  Microsoft-Windows-Servicing
 
  - EventID 4375

   [ Qualifiers]  49152
 
   Version 0
 
   Level 2
 
   Task 0
 
   Opcode 0
 
   Keywords 0x80000000000000
 
  - TimeCreated

   [ SystemTime]  2009-05-27T13:42:22.000Z
 
   EventRecordID 85655
 
   Correlation
 
  - Execution

   [ ProcessID]  0
   [ ThreadID]  0
 
   Channel System
 
   Computer Katie-PC
 
   Security
 

- UserData

  - CbsPackageChangeState

   PackageIdentifier Package_for_KB948465~31bf3856ad364e35~x86~~6.0.1.18005
 
   ReleaseType
 
   PackageState Staged
 
   PackageAssembly Package_for_KB948465~31bf3856ad364e35~x86~~6.0.1.18005
 
   Operation Installed
 
   OperationCompleted True
 
   ErrorCode 0x800f0826
 
   RebootOption False
 
   MissingElements
 
 

Hi TrueRock,
Thank you for visiting Microsoft Answers forum.
As one of the troubleshooting steps i would recommed to try to install the SP1 Update as a stand alone following these steps.

Resolution 1: Install the stand-alone package for the service pack instead of using Windows Update to install the Service Pack

Note If you already tried to install the stand-alone package for the service pack, and you encountered this problem, skip this resolution and go to Resolution 2.

If you are unsure if you tried to install the stand-alone package for the service pack, we recommend that you try the following steps to install the stand-alone package for the service pack. By using the stand-alone package to install the service pack, you eliminate installation issues that might be related to Windows Update. This simplifies the troubleshooting process.

How to obtain the stand-alone package for the service pack

To obtain the service pack, see the following articles in the Microsoft Knowledge Base as appropriate for your operating system, and then look for the option to install the service pack from the Microsoft Download Center.

Resolution 2: Run the System Update Readiness Tool

The System Update Readiness Tool checks your computer and tries to resolve certain conditions that could interfere with the installation of updates or other software. However, before you download the tool, you have to determine whether your computer is running a 32-bit version or a 64-bit version of the Windows Vista operating system. If your computer has Windows Vista installed, and you know which version that you are running, go to the "How to download the System Update Readiness Tool" section. If you are unsure about which version your computer has installed, follow these steps:

1. Click Start
   Collapse this imageExpand this image

   
   .
2. In the Start Search box, type system, and then click System in the Programs list.

The operating system is displayed as follows:

• For a 32-bit version operating system, 32-bit Operating System appears for the system type under System.
• For a 64-bit version operating system, 64-bit Operating System appears for the system type under System.

After you determine which version of Windows Vista your computer is running, download the System Update Readiness Tool.

How to download the System Update Readiness Tool

You can download the System Update Readiness Tool from the following Microsoft Download Center Web site:

The following files are available for download from the Microsoft Download Center:


Windows Vista

Download the Windows Vista package now. (http://www.microsoft.com/downloads/details.aspx?FamilyID=2889489c-ee87-4607-8aa5-812e8078ab27&DisplayLang=en)

Windows Vista for x64-based systems

Download the Windows Vista for x64-based systems package now. (http://www.microsoft.com/downloads/details.aspx?FamilyID=14f76773-007c-493f-bece-243bc21ac73d&DisplayLang=en)

Windows Server 2008

Download the Windows Server 2008 package now. (http://www.microsoft.com/downloads/details.aspx?FamilyID=6d9ece65-3820-4583-85f5-7e2a5799b3ba&DisplayLang=en)

Windows Server 2008 for Itanium-based systems

Download the Windows Server 2008 for Itanium-based systems package now. (http://www.microsoft.com/downloads/details.aspx?FamilyID=c1faaf23-1b60-458e-916d-ec835fc8955e&DisplayLang=en)

Windows Server 2008 for x64-based systems

Download the Windows Server 2008 for x64-based systems package now. (http://www.microsoft.com/downloads/details.aspx?FamilyID=32978546-8108-408f-b78e-0e95eff14c92&DisplayLang=en)

After you download and then run the System Update Readiness Tool, restart your computer. Then, immediately try to install the full download package for the service pack that you previously downloaded from the following Microsoft Download Center Web site:

For more information about the System Update Readiness Tool, click the following article numbers to view the articles in the Microsoft Knowledge Base:

What if I have a problem with SP1?

947366  (http://support.microsoft.com/kb/947366/ ) How to troubleshoot Windows Vista and Windows Server 2008 service pack installation issues 947876  (http://support.microsoft.com/kb/947876/ ) Error message when you try to install Windows Vista Service Pack 1: "Windows Vista Service Pack 1 cannot be installed on your computer"

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Martin
Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and let us know what you think

This is a joke. Sitting here waiting for the "changes to revert." Think I am going to skip this SP, since I could care less about Blu-Ray burning and I have all the updates I need. MS really makes life aggravating. So to get SP2 to install, you have to reinstall SP1 (mine already has S1, factory installed by HP). A complete joke. I like the PC, but no such hassles with my daughter's MacBook or my XP Netbook.

Oh, my changes have reverted, so no longer interested in SP2. That's for sure. I'll wait for my next PC with Windows 7.

Hello Martin,
  Is this the solution to a problem installing Vista SP1, or Vista SP2

I am having a bit of the same problem.  I have a Dell 9200 with a quad processor and a Dell partitioned hard drive.  I formatted the recovery drive that was installed by Dell.  I used it to install Windows 7 RC, and it works well.  But now I have a multiple boot system with the default set for windows vista home premium 32 bit.

Months ago I installed the SP1 update, standalone I believe.  But now I am trying to install the Vista SP2 update like benemili above.  I have tried all of the suggestions from MS support, like installing the System Update readiness tool, and then trying to install the standalone SP2 update.  I still get the same message as above, "Service pack did not install, Reverting Changes, Do not turn off your computer".  It reverts to just before the installation.  However my error code is 80070002.

More info about my computer.  I have AVG free installed, and even though I disable it in Windows Defender, it still loads during startup.  I have to, then go and turn it off manually with the Task Manager.  I am wondering if I have to uninstall it totally for it not to load, even though Defender has supposedly disabled it.

While trying to solve this issue, I also found this article from softpedia.  I am wondering if it is relavent to this situation as well?

http://news.softpedia.com/news/Vista-SP2-Fails-to-Install-on-PCs-with-Cloned-Disks-or-Partitions-111761.shtml

Another idea.  Do I have to uninstall Windows 7 RC in order to go back to a simple boot up?  If I go back to a simple ONE OS boot computer,by formatting the Windows 7 partition, will the Vista SP2 update then install on my system?

Another note about partitions.  I also have a very small partition from Dell on the harddrive that is called "healthy EIDS".
I have no idea if it is relevant, but I can not do anything to it.  The MS disk management tool does not allow me to do anything about this small partition, 39 MB.  It looks like it is right at the beginning of the harddrive.

By the way, I uninstalled all of the Dell support software ages ago, as well as reinstalling Vista home premium from scratch from the Windows CD that came with the computer.  I did use the original drivers for hardware from Dell though, but several have been updated with time from the OEMs of the hardware, not Dell.  I have been diligent about keeping Vista up to date with Microsoft Update since then, but have now for the first time run into a big snag with this Vista SP2.

Hello Martin,
My last post was directed to TrueRock, concerning his problem.

No, you dont have to remove Win 7.
If you already have SP1 installed, install SP2. There is no need to do anything to SP1 if its properly installed.
If you dont want AVG to run on your computer it is safe to uninstall completelly.
To resolve your problem, remove the download directory, and then visit the update locations again. To do this, follow these steps:

1. Stop the Automatic Updates service. To do this, follow these steps:
   1. Click Start, click Run, type services.msc, and then click OK.
   2. Right-click the Automatic Updates service, and then click Stop.
   3. Minimize the Services snap-in.
2. Rename the SoftwareDistribution directory. To do this, follow these steps:
   1. Click Start, click Run, type cmd, and then click OK.
   2. Type cd %windir%, and then press ENTER.
   3. Type ren SoftwareDistribution SDTemp, and then press ENTER
   4. Type exit, and then press ENTER .
   
   
   Note When you remove the %windir%\softwaredistribution folder, the history list is erased from the "Review your Updates" section of the Windows Update Web site. This action will not affect the currently installed updates on your computer. Subsequent updates will appear in the history list.
3. Start the Automatic Updates service. To do this, follow these steps:
   1. Maximize the Services snap-in.
   2. Right-click the Automatic Updates service, and then click Start.
   3. Close the Services snap-in window.
4. Visit the Windows Update Web site, the Microsoft Update Web site, or the WSUS server again, and then download an update.
5. If you still receive the same errors, verify that you have correctly performed steps 1 through 3.
6. If you still cannot install the update, see the following Microsoft Knowledge Base article:
   906602  (http://support.microsoft.com/kb/906602/ ) How to troubleshoot Windows Update, Microsoft Update, and Windows Server Update Services installation issues

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Martin
Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and let us know what you think

Thanks to the all of the post above. I will delay installing Vista SP2. Apparently it's more of a problem than a solution. When it gave warning that it may cause problems to your sound system I got nervous.

The above answer to "delay" in installing the said SP is the best solution I think!

I really won't recommend to the average users to mess up changing his services, Martin, that is maybe a temporary solution, but I won't place that on this user forum and recommend it!
Stay out of your sevices snap-in you all, that's kind of tricky!

Just wait until things settle down with installing this service pack. The error might be in the by MS supplied installer cabinet itself or the Windows Installer needs an update!

Hi Martin,

now I´m spend some hours more, to try the Solution 1 and Solution 2.

Both will ends with same result as before. The update going through the 3 step of the process it said it completed 100% and at that point stood there with a revolving circle (small icon) and at the end it came out saying: Service pack did not install, Reverting Changes, Do not turn off your computer.

My Notebook was factory installed by Dell, I allways install all updates, no special programs only Office 2007.

What can I do ?

Regards,
Benemili