I am on Sp1 and experiencing a couple of crashes so wish to update my sp, to vista 64bit sp2. But it tells me that a drvier will not be compatible and it has no solutions. It gives me the number 967752 after MSDSM please read microsoft knowladge base article.
I don't know wheter to continue with the update or not.
Thanks
Tomtastic
Also may i say i recieved the blue screen multiple times last night for normal use. Something about minidump and its qorrying me, the laptop isnt even a day old yet and i have got the blue screen more times than the desktop we have had for 9 years now. Is this
vista messing up or do i need to get a new laptop?
I also heard mention of KB972036 update potentially causing issues like this in certain regions but I haven't confirmed it yet. If you don't see the KB973879 as an update to uninstall check to see if you have KB972036 instead and try removing that one to see
if it resolves the issue. Please make sure to post back with your results. If it does not resolve the issue please make sure to reinstall the update that was just uninstalled to keep secure.
I hope this helps.
If you find that my answer was what you were looking for, please remember to click the "mark as answer" box below!
I found a potential solution that you might want to try. I've heard that this might be caused by an update released this week, on Tuesday, August 25.
Here are some steps:
1. Uninstall KB 973879 from Programs and Features / Installed Updates
Potential Issue: You might get a blue screen prior to uninstalling the update. If so, disconnect any devices from the system like printers, scanners, usb disk drives, etc. Also disable Wireless and Bluetooth on laptops and retry. If you are unable to uninstall
the update try step #2
2. Use System Restore and restore your computer to a date prior to Tuesday, August 25 (PST time). Please remember that after your have used system restore you may need to install updates again to keep secure. You can try to upgrade to SP2 before doing this
last check for updates, then when SP2 is installed check for updates again and install whatever is available. If you are unable to use System Restore, please try step #3
3. Use a Windows PE boot CD to boot into the Windows Pre-boot Environment (Retail Windows Vista DVDs have this functionality) and uninstall KB 973879 from within this Windows PE environment.
Please let me know if any of this helps!
Thanks,
If you find that my answer was what you were looking for, please remember to click the "mark as answer" box below!
Same issue here with a Dell Dimension 4700 (Intel P4 520J). It is an old and loaded system for personal use, but it is stable with Vista SP1. I will keep that for a while.
Started with the wireless network unable toconnect all of a sudden past midnight. now im trying to instll while plugged directly wiuth the modem, and got this error...
I am having the same MSDSM issue but when I went to install the SP2 it went to blue screen and shut down... HEIP!!!! Running Vista home premium 64 bit on a Dell Studio 540 brand new system, I also had a blue screen tonight when I installed a dell printer
driver but it corrected itself....
Same issue - Dell Inspiron 32bit with sp1. I went ahead and installed anyway, and so far it seems to work fine (sp2 is there, computer didn't crash). I would NOT recommend doing this unless reinstalling the whole OS isn't an inconvenience.
To delete this message, first unmark this message as an answer, then delete it.
Reason to remove escalation
Merge
Enter the thread ID of the thread you are merging into
Invalid Thread Id
Reply will be posted to a public thread
You are replying to a public portion of this thread. To reply privately, click Cancel, click the Private Messages tab, and Reply on that private message.
Don't show this message again
To report abuse, sign in or continue without signing in
Thank you.
Report abuse
Abuse type:
Details (optional):
Report abuse
Abuse type:
Details (required):
Enter the characters you see (required):
Type the numbers that you hear. If you cannot understand the audio, you can replay it, or click the refresh button to hear a different set of numbers.
Sign in
Hotmail, Xbox Live, Messenger, or msn accounts will also work.
Don't have one of the above accounts?
Signing in...
This page will automatically update after you are signed in.
If you are having problems, you can close this message and try to connect again.
