janebarnes
Had this question 3
Question
janebarnes asked on
| 1034 views

problem with Freecall

I need to configure Freecall to run in Vista . To do this I need to access " make older program run with this version of windows " . This does not appear when I open " Programs " from the control panel, where can I find it ? Also when I right click the program shortcut there is no compatability tab, where is this ?
Thanks !!
A. User
Found this helpful 0
Answer
A. User replied on

You right-click its setup.exe >Properties > Compatibility Tab

http://www.howtogeek.com/howto/windows-vista/using-windows-vista-compatibility-mode/

Using Windows 7 or Vista Compatibility Mode

Windows Vista or Windows 7, will have problems running some older versions of applications, just because so much has changed under the hood from Windows XP days. Thankfully there is a compatibility mode that can be easily set per application.

To configure the compatibility mode for an application, just locate the installation directory and right click on the .exe, selecting Properties from the menu.

Select the Compatibility tab:

You can choose to run the program in Windows XP compatibility mode, or even all the way back to Windows 95 compatibility.

Probably the most useful setting to start off with would be to disable the visual themes and desktop composition, if you can’t get things working. If you are trying to run a video game, you will often need to choose “Run this program as an administrator”. You’ll have to play around with it, but most likely you can get your application working this way. 

Cheers.


Mick Murphy - Microsoft Partner
A. User
Found this helpful 0
Answer
A. User replied on

Reply

You do not right-click the Shortcut; you right-click the Program's setup.exe or its install.exe before you install it.

Uninstall it, and install it again, following the above instructions that you were given.

Also, read this:

http://windowshelp.microsoft.com/Windows/en-US/help/bf416877-c83f-4476-a3da-8ec98dcf5f101033.mspx

Make older programs run in this version of Windows
Applies to all editions of Windows Vista.
Which edition of Windows Vista am I using?

Most programs written for Windows XP also work in this version of Windows, but some older programs might run poorly or not at all. If a program written for an earlier version of Windows doesn't run correctly, use the Program Compatibility Wizard to change the compatibility settings for the program. To change settings for a program manually, use the individual program's Compatibility tab.

If changing the settings does not fix the problem, go to the program manufacturer's website to see if there is an update for the program.

Do not use the Program Compatibility Wizard on older antivirus programs, disk utilities, or other system programs because it might cause data loss or create a security risk.
  Run the Program Compatibility Wizard
 
1.

Open the Program Compatibility Wizard by clicking the Start button , clicking Control Panel, clicking Programs, and then clicking Use an older program with this version of Windows.

2.

Follow the instructions in the wizard.

If you cannot install a program, insert the installation disc for the program and, using the wizard, browse to the program's setup file, usually called Setup.exe, Install.exe, or something similar. The wizard is not designed to work on programs that have an .msi file name extension.

To change compatibility settings manually for a program, right-click the icon for the program, click Properties, and then click the Compatibility tab.

Compatibility mode

Runs the program using settings from a previous version of Windows. Try this setting if you know the program is designed for (or worked in) a specific previous version of Windows.

Run in 256 colors

Uses a limited set of colors in the program. Some older programs are designed to use fewer colors.

Run in 640 × 480 screen resolution

Runs the program in a smaller-sized window. Try this setting if the graphical user interface appears jagged or is rendered improperly.

Disable visual themes

Disables themes on the program. Try this setting if you notice problems with the menus or buttons on the title bar of the program.

Disable desktop composition

Turns off transparency and other advanced display features. Choose this setting if window movement appears erratic or you notice other display problems.

Disable display scaling on high DPI settings

Turns off automatic resizing of programs if large-scale font size is in use. Try this setting if large-scale fonts are interfering with the appearance of the program. For more information, see Make the text on your screen larger or smaller and Ways to improve display quality.

Privilege level

Runs the program as an administrator. Some programs require administrator privileges to run properly. If you are not currently logged on as an administrator, this option is not available.

Show settings for all users

Lets you choose settings that will apply to all users on this computer.

NoteTo find out if your programs (or programs you plan to buy) are compatible with Windows Vista, go online to the Vista Compatibility Center"" href="http://go.microsoft.com/fwlink/?LinkId=81593"> Windows Vista Compatibility Center
. This website contains a comprehensive list of programs and devices that work with Windows Vista.
A. User
Found this helpful 0
Answer
A. User replied on

You right-click its setup.exe >Properties > Compatibility Tab

http://www.howtogeek.com/howto/windows-vista/using-windows-vista-compatibility-mode/

Using Windows 7 or Vista Compatibility Mode

Windows Vista or Windows 7, will have problems running some older versions of applications, just because so much has changed under the hood from Windows XP days. Thankfully there is a compatibility mode that can be easily set per application.

To configure the compatibility mode for an application, just locate the installation directory and right click on the .exe, selecting Properties from the menu.

Select the Compatibility tab:

You can choose to run the program in Windows XP compatibility mode, or even all the way back to Windows 95 compatibility.

Probably the most useful setting to start off with would be to disable the visual themes and desktop composition, if you can’t get things working. If you are trying to run a video game, you will often need to choose “Run this program as an administrator”. You’ll have to play around with it, but most likely you can get your application working this way. 

Cheers.


Mick Murphy - Microsoft Partner
janebarnes
Found this helpful 0
janebarnes replied on

Reply

Thanks ! I have tried that approach but there is no compatability tab, I just have security, details & general - any solution ?
A. User
Found this helpful 0
Answer
A. User replied on

Reply

You do not right-click the Shortcut; you right-click the Program's setup.exe or its install.exe before you install it.

Uninstall it, and install it again, following the above instructions that you were given.

Also, read this:

http://windowshelp.microsoft.com/Windows/en-US/help/bf416877-c83f-4476-a3da-8ec98dcf5f101033.mspx

Make older programs run in this version of Windows
Applies to all editions of Windows Vista.
Which edition of Windows Vista am I using?

Most programs written for Windows XP also work in this version of Windows, but some older programs might run poorly or not at all. If a program written for an earlier version of Windows doesn't run correctly, use the Program Compatibility Wizard to change the compatibility settings for the program. To change settings for a program manually, use the individual program's Compatibility tab.

If changing the settings does not fix the problem, go to the program manufacturer's website to see if there is an update for the program.

Do not use the Program Compatibility Wizard on older antivirus programs, disk utilities, or other system programs because it might cause data loss or create a security risk.
  Run the Program Compatibility Wizard
 
1.

Open the Program Compatibility Wizard by clicking the Start button , clicking Control Panel, clicking Programs, and then clicking Use an older program with this version of Windows.

2.

Follow the instructions in the wizard.

If you cannot install a program, insert the installation disc for the program and, using the wizard, browse to the program's setup file, usually called Setup.exe, Install.exe, or something similar. The wizard is not designed to work on programs that have an .msi file name extension.

To change compatibility settings manually for a program, right-click the icon for the program, click Properties, and then click the Compatibility tab.

Compatibility mode

Runs the program using settings from a previous version of Windows. Try this setting if you know the program is designed for (or worked in) a specific previous version of Windows.

Run in 256 colors

Uses a limited set of colors in the program. Some older programs are designed to use fewer colors.

Run in 640 × 480 screen resolution

Runs the program in a smaller-sized window. Try this setting if the graphical user interface appears jagged or is rendered improperly.

Disable visual themes

Disables themes on the program. Try this setting if you notice problems with the menus or buttons on the title bar of the program.

Disable desktop composition

Turns off transparency and other advanced display features. Choose this setting if window movement appears erratic or you notice other display problems.

Disable display scaling on high DPI settings

Turns off automatic resizing of programs if large-scale font size is in use. Try this setting if large-scale fonts are interfering with the appearance of the program. For more information, see Make the text on your screen larger or smaller and Ways to improve display quality.

Privilege level

Runs the program as an administrator. Some programs require administrator privileges to run properly. If you are not currently logged on as an administrator, this option is not available.

Show settings for all users

Lets you choose settings that will apply to all users on this computer.

NoteTo find out if your programs (or programs you plan to buy) are compatible with Windows Vista, go online to the Vista Compatibility Center"" href="http://go.microsoft.com/fwlink/?LinkId=81593"> Windows Vista Compatibility Center
. This website contains a comprehensive list of programs and devices that work with Windows Vista.
janebarnes
Found this helpful 0
janebarnes replied on

Reply

Okay, I have tried also right clicking the exe file, are you suggesting I uninstall it & click on the file before installation ?
janebarnes
Found this helpful 0
janebarnes replied on

Reply

I have now reinstalled, & altered the compatability mode to XP sp2, when I try to make a call with the USB phone I still get a message " problem with sound device ". Any suggestions please ?
janebarnes
Found this helpful 0
janebarnes replied on

Reply

meant to say, this device works fine with Skype
JohnD - Support Engineer
Found this helpful 0
JohnD - Support Engineer replied on

Reply

hi Janebarnes,

Please be advised of Microsoft's 

THIRD PARTY SOFTWARE DISCLAIMER
Using Third Party Software, including hardware drivers can cause serious problems that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting from the use of Third Party Software can be solved. Using Third Party Software is at your own risk.

Please contact your software's developer for support of their product.


JohnD
Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and let us know what you think.
JohnD
Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and let u