I m getting problem when running IE, Chrome or firefox


Problem signature:
  Problem Event Name: APPCRASH
  Application Name: rundll32.exe
  Application Version: 6.0.6000.16386
  Application Timestamp: 4549b0e1
  Fault Module Name: sprote~1.dll
  Fault Module Version: 0.0.0.0
  Fault Module Timestamp: 50212e17
  Exception Code: c0000005
  Exception Offset: 00079aed
  OS Version: 6.0.6002.2.2.0.768.3
  Locale ID: 16393
  Additional Information 1: 649c
  Additional Information 2: 2d993315539d1b4488dfdd4c43482412
  Additional Information 3: bde9
  Additional Information 4: e8c962f1cadf8af02e768e3862dcb56c

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Problem signature:
  Problem Event Name: APPCRASH
  Application Name: iexplore.exe
  Application Version: 9.0.8112.16450
  Application Timestamp: 503723f6
  Fault Module Name: ntdll.dll
  Fault Module Version: 6.0.6002.18541
  Fault Module Timestamp: 4ec3e3d5
  Exception Code: c0000005
  Exception Offset: 00039487
  OS Version: 6.0.6002.2.2.0.768.3
  Locale ID: 16393
  Additional Information 1: c453
  Additional Information 2: abcc8f7853b48d9807d6d51eb1fa5df9
  Additional Information 3: c453
  Additional Information 4: abcc8f7853b48d9807d6d51eb1fa5df9

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Problem signature:
  Problem Event Name: BEX
  Application Name: chrome.exe
  Application Version: 21.0.1180.89
  Application Timestamp: 503ebf10
  Fault Module Name: StackHash_2d77
  Fault Module Version: 0.0.0.0
  Fault Module Timestamp: 00000000
  Exception Offset: 2028ad6b
  Exception Code: c0000005
  Exception Data: 00000008
  OS Version: 6.0.6002.2.2.0.768.3
  Locale ID: 16393
  Additional Information 1: 2d77
  Additional Information 2: 0f87f8924e80c4cc111b410bf65df663
  Additional Information 3: 408a
  Additional Information 4: a747d84ca122d3999f6adb84ba0cb3d8

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These are the problem messages i m getting .... Please help me to what should i do...

Thanks 

Answer
Answer

Hi DSP Raja,

 

1.       What version of Internet Explorer are you using?

2.       Have you made any changes on the computer prior to the issue?

 

Follow the suggestions listed below for a possible fix with Internet Explorer:

 

Method 1: I would suggest you to run the fix-it and check if the issue still persists.

 

Fix Internet Explorer issues to make IE fast, safe and stable

http://support.microsoft.com/mats/ie_performance_and_safety/

 

Method 2: If the above method does not help you may follow steps from the article mentioned below and check.

 

Tips for solving problems when Internet Explorer crashes or stops working

http://windows.microsoft.com/en-US/windows-vista/Tips-for-solving-problems-with-Internet-Explorer

 

Disclaimer: Please note that resetting Internet Explorer (IE) settings will reset all user-defined settings including those set by installed extensions, toolbars and other add-ons to IE Defaults. This includes all Security, Privacy and Zone settings. Also this will clear browsing history, delete all temporary Internet Files, cookies, form data and especially all stored passwords.

 

If you have any issues with Google Chrome and Mozilla Firefox, you refer the following link for their respective forums:

 

Google Chrome

http://www.google.com/support/chrome/

 

Mozilla Firefox

http://support.mozilla.com/en-US/home

 

Let us know if this helps.

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Question Info


Last updated March 26, 2018 Views 2,624 Applies to: