Noldorin
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Noldorin asked on
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Cannot run shortcuts as administrator

Hello,

I've been experiencing the unfortunate problem on both of my PCs (both Vista Ultimate 32-bit) that I cannot run shortcuts (.lnk files) as an administrator. Attempting to do so (for example, right-clicking an desktop shortcut and selecting "Run as administrator" does not result in any action whatsoever). This issue applies to shortcuts accessible anywhere within Windows and within the filesystem (desktop, start menu, Windows Explorer, etc.).

Now, given that this problem has occurred on two separate computers for me, and began at points in time well after the original OS installations, I'm suspecting that the original causes were installers messing with some registry entries and somehow corrupting the context menu for .lnk files/shortcuts. I do not however have any idea what this program may be (or even if it is the same one on both machines). As a side note, a bit of searching has revealed that there is a good deal of evidence (primarily on other web forums) for other Windows Vista users having the identical problem, all with the odd suggestion but no resolution.

This has been a persistent issue that I am keen to eliminate as quickly as possible, as it is a significant inconvenience whenever I need to run an application in elevated mode. If anyone could suggest a solution (a registry fix, perhaps?), or even a pointer in the right direction, I would be most grateful.
JohnD - Support Engineer
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JohnD - Support Engineer replied on

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Hi Alex,

 

Unfortunately if you’re getting errors that cannot be fixed by SFC, the best suggestion I can give you is to perform a repair install or reinstall Vista. Here’s a link for an article on

 

Installing and reinstalling Windows

http://windowshelp.microsoft.com/Windows/en-US/Help/e77344fa-e978-464c-953e-eba44f0522671033.mspx

 

Best of luck.


JohnD
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Kevin - Support Engineer
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Kevin - Support Engineer replied on
Hi Noldorin,

Thank you for using Vista Support forum,

We will need some more information on your machine to narrow down the problem. 
Are these computer on a network with domain?
What solution have you try?
When did the problem start to occur?
Is the account you login with is a standard user or an administrator?

Hope to hear from you soon,

Kevin
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Kevin - Support Engineer
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Kevin - Support Engineer replied on
Hi Noldorin,

Thank you for using Vista Support forum,

We will need some more information on your machine to narrow down the problem. 
Are these computer on a network with domain?
What solution have you try?
When did the problem start to occur?
Is the account you login with is a standard user or an administrator?

Hope to hear from you soon,

Kevin
Microsoft Answers Support Engineer
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Noldorin
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Noldorin replied on

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Hi Kevin,

Thanks for the quick response.

Both computers are with LANs (separate ones) but not members of Windows domains. I am running on an administrator account on both PCs when attempting to "Run as administrator".

I have not yet tried any solutions, since I am completely stumped by this issue and have no idea how to approach it. (I was inclined to back up the registry and then play around with that, but it's not too clear what I'd need to look for/edit.) A system restore would have been a logical thing to try, but was quite unfeasible given that the problem has existed for many months on both PCs (I'm not sure exactly when) and there have been may other important changes that I can't really afford to lose.

If you think it might help, I could provide a list of all the software installed on one of the PCs.

Alex
Noldorin
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Noldorin replied on

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Any ideas please? Can I assume you're now checking into this?
David_O - Support Engineer
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David_O - Support Engineer replied on

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Hi Noldorin,

Looks like you have some missing or corrupt system files on your PC.
I would suggest you run the system file checker to scan all protected system files and replaces incorrect versions with correct Microsoft versions.

To perform the system file checker use these step:

1.       Click Start, click All Programs, click Accessories, right-click Command Prompt, and select Run as Administrator.

2.       Click Continue or supply Administrator credentials if prompted.

3.       In the Command Prompt window type the following, and press Enter:

sfc /scannow

4.       You should see the following on-screen messages:

Beginning the system scan. This process will take some time.

Beginning verification phase of system scan.

Verification % complete.

5.       Once the scan has completed you will receive an onscreen message resembling one of the following:

…found no integrity violations

found corruption but repaired it

found corruption that it could not repair

Please reply with the completion message that you received.


David O
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Noldorin
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Noldorin replied on

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Hi David,

Thanks for your reply.

I've tried the steps you suggested, and have received the following result:


Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection found corrupt files but was unable to fix some of th
em.
Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
C:\Windows\Logs\CBS\CBS.log


Not surprisingly, this didn't fix the problem for me... I'm not sure if the sfc tool fixes corrupt registry entires (since this is what I suspect is the cause), but it may or may not have detected it still.

The CBS.log file is however about 35MB, so I haven't pasted it anywhere online in the hope that you'll only need more specific information. I can of course upload the file if you wish, though.

Cheers,

Alex


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JohnD - Support Engineer
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JohnD - Support Engineer replied on

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Hi Alex,

 

Unfortunately if you’re getting errors that cannot be fixed by SFC, the best suggestion I can give you is to perform a repair install or reinstall Vista. Here’s a link for an article on

 

Installing and reinstalling Windows

http://windowshelp.microsoft.com/Windows/en-US/Help/e77344fa-e978-464c-953e-eba44f0522671033.mspx

 

Best of luck.


JohnD
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tonehk
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tonehk replied on

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Hello David

I have similar problems to Alex. Has this been resolved?

I followed your notes and when i run scannow I get

Verification 100% complete.
Windows Resource Protection did not find any integrity violations.

Please let me know what else I could do to resolve this.  I am running vista ultimate SP1, 32bit.
many thanks