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Question

I am trying to download Adobe Premire elements 8,. the error is "target file is locked by another program try to release the file and try again".

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I am trying to download Adobe Premire elements 8, after I select the destenation file location, their download manager starts to connect then gives an error status. the error is "target file is locked by another program try to release the file and try again". I have a Dell XPS 3420, Vista ultimate, I.E. 8. I run windows XP on another computer and it can download these files.
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3 People had
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Bucth

Bucth

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Answer

Hi Bucth,

 

Welcome to Microsoft Answers!

 

Method 1

 

Try to place your computer in clean boot mode and check if the issue persists. To help troubleshoot error messages and other issues, you can start Windows Vista or Windows 7 by using a minimal set of drivers and startup programs. This kind of startup is known as a "clean boot." A clean boot helps eliminate software conflicts. This article describes how to troubleshoot problems in Windows Vista or in Windows 7 by performing a clean boot.

Steps to put your computer in clean boot:

1. Click Start
2. Type msconfig in the Start Search box, and then press ENTER.

If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.

1. On the General tab, click Selective Startup.
2. Under Selective Startup, click to clear the Load Startup Items check box.
3. Click the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.
4. Click OK.
5. When you are prompted, click Restart.
6. After the computer starts, try to download adobe.

NOTE: PLACE YOUR COMPUTER BACK TO NORMAL STARTUP AFTER YOU TRY THE ABOVE STEPS.

Click Start, in the start search box type msconfig and press enter.
Choose Normal Startup and press Apply and OK

 

Method 2

Download the latest windows installer and see if it helps. Or if you are using Akamai download manager, uninstall and reinstall it, then try to download Adobe.

 

You may also post your question in adobe forums

http://forums.adobe.com/index.jspa

 

How to perform a clean boot procedure to determine whether background programs are interfering with a game or a program that you currently use
http://support.microsoft.com/kb/331796

 

Troubleshoot Akamai download manager errors

http://kb2.adobe.com/cps/400/kb400531.html#dlmerrors

 

Try and let me know if this helped.

Thanks and Regards,

Bindu S Microsoft Support
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    • Child exploitation or abuse
    • Harassment or threats
    • Inappropriate/Adult content
    • Nudity
    • Profanity
    • Software piracy
    • SPAM/Advertising
    • Virus/Spyware/Malware danger
    • Other Term of Use or Code of Conduct violation

Imran M

Support Engineer
Imran M
Community Star

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