Getting help and advice from one of the many experts here at Microsoft Community does not cost anything.
Whenever you receive a phone number as an answer and feel uncertain whether it is from someone at Microsoft, don’t take the risk,
confirm the number is for official Microsoft Support.
Warning: Security related E-Mail Hoax stating that network is infected.
Microsoft has recently become aware of an email hoax that begins like the following:
"Starting 18/10/2009 the ‘Conficker’ worm began infecting Microsoft customers unusually rapidly. Microsoft has been advised by your Internet provider that your network is infected..."
This is not a legitimate communication from Microsoft and the link within that communication points users to a 'rogue' security program. These rogue programs generate misleading alerts and false detections of malicious code to convince users to purchase
the illegitimate security software. Some rogues may display product names or logos in an apparent unlawful attempt to impersonate Microsoft products or other legitimate software applications.
Prevx - Home - Free - small, fast, exceptional CLOUD protection, works with other security programs. This is
a scanner only, VERY EFFECTIVE, if it finds something come back here or use Google to see how to remove. http://www.prevx.com/
IE - Tools - Internet Options - Advanced Tab - click Restore then click Reset - Apply / OK
IE - Tools - Internet Options - Security - Reset all Zones to default level - Apply / OK
IE - Tools - Manage Addons (for sure disable SSV2 if it is there, this is no longer needed but Java still installs it
and it causes issues - you ever update Java go back in and disable it again.) Look for other possible problems.
Windows Defender - Tools - Software Explorer - look for issues with programs that do not look right. Permitted
are usually OK and "not permitted" are not always bad. If in doubt about a program ask about it here.
Could be a BHO - BHOremover - Free - standalone program, needs no install, download and run - not all
are bad however some can cause your issue. (Toolbars are BHO's) http://securityxploded.com/bhoremover.php