Windows

  • Windows Vista
  • Windows
  • All forums
Question

I received a phone call/email from someone saying my computer was infected with a virus

Applies To:

I received a phone call/email from someone saying my computer was infected with a virus and they could assist me with removing it- is this legit?

Steven
Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and let us know what you think
    • Child exploitation or abuse
    • Harassment or threats
    • Inappropriate/Adult content
    • Nudity
    • Profanity
    • Software piracy
    • SPAM/Advertising
    • Virus/Spyware/Malware danger
    • Other Term of Use or Code of Conduct violation
64 People had
this question

Steven. S

Forum Moderator
Steven. S
Community Star

Was this helpful?

46

Votes

Answer

No, it is not.

Cybercriminals might call you in an attempt to seize control of your computer and valuable personal information.

Hang up and please read the following article:

Don’t fall for phony phone tech support

*Microsoft will not make unsolicited calls to help you with your computer

 

 

Lisa
Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and let us know what you think.
    • Child exploitation or abuse
    • Harassment or threats
    • Inappropriate/Adult content
    • Nudity
    • Profanity
    • Software piracy
    • SPAM/Advertising
    • Virus/Spyware/Malware danger
    • Other Term of Use or Code of Conduct violation

Lisa M.

Lisa M.
Only the Sith deal in absolutes

Message marked as answers cannot be deleted

To delete this message, first unmark this message as an answer, then delete it.

Reason to remove escalation


Merge

Enter the thread ID of the thread you are merging into


Reply will be posted to a public thread

You are replying to a public portion of this thread. To reply privately, click Cancel, click the Private Messages tab, and Reply on that private message.

Don't show this message again

To report abuse, sign in or continue without signing in

Thank you.

Report abuse

Abuse type:

Details (optional):

Report abuse

Abuse type:

Details (required):
Enter the characters you see (required):
Type the numbers that you see in the picture.
Play audio and type the numbers that you hear.
Show a different picture.

Sign in

Hotmail, Xbox Live, Messenger, or msn accounts will also work.

Don't have one of the above accounts?

Signing in...
This page will automatically update after you are signed in.
If you are having problems, you can close this message and try to connect again.