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For support within the United States and Canada, call toll-free (866) PCSAFETY (727-2338).
For support outside the United States and Canada, visit the
Product Support Services Web page.
Hope this helps,
Hi, LeeLee1.
If you are in the UK and the caller makes an offer to assist on payment of a fee, you should make contact with the National Fraud Authority. Details are on their website at:http://www.actionfraud.org.uk/
The NFA is committed to tracking down and eliminating these criminals but they need all the help that they can get to identify the scams, if they don't know about it they can't act.
If you can at least get a website URL, that would be helpful in a report.
Original version
http://onecare.live.com/site/en-us/default.htm
http://www.kaspersky.com/virusscanner
Other Free online scans
http://www.google.com/search?hl=en&source=hp&q=antivirus+free+online+scan&aq=f&oq=&aqi=g1
Also download malwarebytes and scan with it
http://www.malwarebytes.org/
Add Prevx - Home - Free small, fast, compatible with most other security software, and offers
exceptional CLOUD protection. The free is a resident scanner only so if it does find something
come back here or google to find removal instructions.
Prevx - Home - Free
http://www.prevx.com/freescan.asp
PCmag - Editor's Choice
http://www.pcmag.com/article2/0,2817,2346861,00.asp
Hope this helps.
Rob - Bicycle - Mark Twain said it right.
For support within the United States and Canada, call toll-free (866) PCSAFETY (727-2338).
For support outside the United States and Canada, visit the
Product Support Services Web page.
Hope this helps,
Microsoft will never cold call users asking for personal information or access to your PC. Whenever possible these calls should be reported to your local consumer protection agency.
In the United States you can visit the FTC website to report issues such as these:
http://www.ftc.gov/bcp/edu/pubs/consumer/telemarketing/tel19.shtm
For more information and helpful tips on how you can protect yourself from fraud, please visit:
http://www.microsoft.com/protect/yourself/default.mspx
Thanks!
For support within the United States and Canada, call toll-free (866) PCSAFETY (727-2338).
For support outside the United States and Canada, visit the
Product Support Services Web page.
To report Internet crime, contact IC3 or your local FBI field office (http://www.fbi.gov/contact/fo/fo.htm).
Hope this helps,
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