merryberry
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merryberry asked on
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error 0xc0000225 windows does not start up

hello everyone
i have a sony vaio, windows vista home premium edition, and basically my computer was working fine and all of a sudden it went off, and when i restarted it, it directly went into windows startup repair options and would not fix the probelm in automatic startup repair, i tried several times but everytime i restarted it, it would show windows loading files and go directly into the startup repair options. 
after that i followed some instructions online about going through command prompt and typing bootrec.exe and rebuilding the boot or something (sorry iam seriously technically incompetent) and now all i get whenever i start my compputer is a black screen saying
'windows failed to start, a recent hardware or software change might be the cause. to fix the problem
1. insert your windows installation cd and restart your computer
2.choose your language settings and click next
3.click repair your computer

except i dont have my vista cd so iam basically screwed, the page also reads
file: \windows\system32\drivers\qzgvarw.sys
status: 0xc0000225
info: windows failed to load because of a critical system driver is missing, or corrupt

so i really needs someone help since i have so much of my proffesional work on my hard drive and i cant reformat everything since i didnt make a backup, i also have a partition on my harddrive is there anyway i can transfer important files from my operating system hardrive to my other one????
please help, freaking out here!!
A. User
Found this helpful 1
Answer
A. User replied on

We'll need to do a general troubleshooting to see if we can identify and resolve the problem. Skip any steps that require booting into normal mode for now and then reply with results. Use the disk or safe mode where required (if unable to boot into safe mode either, skip those steps as well).

The best solution is to find a genuine Vista Installation Disk of the same size and extract the missing or corrupt driver and replace it using:http://www.vistax64.com/tutorials/261616-extract-files-vista-installation-dvd.html.  Having that disk will also help later and may be very important depending on what we find.  Anyway, let's move on.

Do you know when this problem began?  Try a System Restore to a point in timeBEFORE the problem began.  Here's the procedure:http://www.howtogeek.com/howto/windows-vista/using-windows-vista-system-restore/.  Be sure to check the box to show more than 5 days of restore points.  If the first attempt fails, then try an earlier point or two.  NOTE: You will have to re-install any software and updates you installed between now and the restore point, but you can use Windows Update for the updates.  Use the recovery disk if the system prompt doesn’t work. The recovery disk works a bit different from the above procedures but if you follow the prompts from the System Restore menu option with the above information you should be able to restore with no problems.

If the System Restore doesn't work, do a Startup Repair by booting to the genuine Windows Vista Installation Disk (or one you can borrow from ANYONE) or from a Recovery Disk.  Here's the procedure: http://www.bleepingcomputer.com/tutorials/tutorial148.html.  To boot to the CD you may need to change the BIOS to make the CD-drive first in the boot sequence.  To do that, wait for the screen that tells you the F key to push to access the boot menu or boot setup.  Push it quickly. Make the changes, save your work, and exit.  Put the CD in the drive and reboot.  When prompted, push any key to boot from the CD.

If you don't have either disk, you can make a bootable Recovery Disk using
http://neosmart.net/blog/2008/windows-vista-recovery-disc-download/ along with burning software like: http://www.snapfiles.com/get/active-isoburner.html and, of course, a blank CD (perhaps made on a different computer or perhaps in safe mode with networking if that is working).

If that doesn't work, try to boot into safe mode (repeatedly click the F8 key while booting and go to safe mode with networking – or do so from the command prompt on the disk).  Then let's check some of your system files:

Go to Start / All Programs / Accessories / Command prompt and right click on command prompt and click run as Administrator (you can skip this step if using the disk).

If using the disk, cd to C:\Windows\System32. Type sfc /scannow and enter and let it run.  It will scan and try to fix some of your system files.  Hopefully it will complete with no corruption it could not repair (if there is such corruption post back here or try to analyze it to find the problem file(s) using
http://support.microsoft.com/kb/928228.  Try to post any corrupted files here so we can see if they can be repaired with good copies from the installation disk (unless there are too many).

While in Command Prompt, type chkdsk /f /r and enter and let it run.  It will want to schedule itself to run at the next restart.   Answer yes and then reboot to run the program.  It will scan and try to fix any corruption or bad sectors on your hard drive and mostly remove that as a potential cause.

If that doesn't work, then please post any error messages from the Event Viewer concerning startup (Start / Control Panel / Administrative Tools / Event Viewer).  Here's how to use Event Viewer: http://www.petri.co.il/vista-event-viewer.htm.  Look in the System section.

You may be infected with malware. Try to run anti-malware programs (in safe mode with networking ifnecessary). To fix this problem (if it is a problem) download, install, and run the following two programs:http://www.malwarebytes.org/mbam.php andhttp://www.safer-networking.org/en/index.html.  You may also want to try a free trial of Pandasoft (http://www.pandasecurity.com/usa/homeusers/solutions/global-protection/).  Before downloading pandasoft, uninstall whatever anti-virus program you are currently using (because installing and running two at the same time can cause conflicts, freezes, and all sorts of problems).  Once you've uninstalled your current AV program, download, install, update, and scan using Pandasoft.  I think you might be amazed at how much it finds that the other software missed.  Once complete, uninstall pandasoft and re-install your current AV program (unless you decide to switch which I did when I first tried it about 4 years ago).  You may also want to try the new, free Microsoft Security Essentialshttp://www.softpedia.com/progDownload/Microsoft-Security-Essentials-Download-131683.html (with the same caveat that only ONE AV program can be installed and running on your system at any one time).  You may also want to try the free Avira at:http://www.free-av.com/ and Avast at: http://www.avast.com/index.  Reboot after completing all the scans.  You may also want to try the free OneCare athttp://onecare.live.com/site/en-us/center/whatsnew.htm and let it run all the options (except the registry cleaner) because that’s good maintenance (it will take some time to complete but can be done in the background).

If that doesn't work,try a clean boot http://support.microsoft.com/kb/929135.  If the problem goes away then it's just a matter of tracking down the culprit causing the problem.   Follow the procedures in the article.  Once found, delete, remove, deactivate, or uninstall it.  Once done be sure to reset Vista back to normal status as explained in the procedures. If the problem occurs in clean mode then just restore the system to normal status and reboot - this solution is not going to work.

You may be having troubles with your device drivers, firmware, and/or software. Go to Device Manager by going to start / search box and type device manager and enter and then double-click on the program icon that appears.  Check each device for a red x, yellow ! or white ?.  These identify devices with problems (probably drivers, but also conflicts or something else).  Click on each for further details and troubleshooting tips.  If you need to get drivers (and you should do any you have time to do - they may help in ways beyond just resolving this problem), do so from the computer vendor or device manufacturer (NOT from Microsoft Updates).  In fact, you should turn off automatic driver updates from Windows Update as follows:http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vista/. Proceed as follows to get the drivers: http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm.  Once you have the drivers, you can install them through Device Manager as follows:http://www.vistax64.com/tutorials/193584-device-manager-install-driver.html.

Let's test your hard drive and RAM for hardware problems:

To test your hard drive, check the manufacturer and then get the diagnostic utility from:http://www.techsupportforum.com/hardware-support/hard-drive-support/302602-hard-drive-diagnostic-utilities.html (and/or get one from your hard drive or computer manufacturer if they have one available – it wouldn’t hurt to try both).  If it fails the test, replace it.  If it passes the test, then there's probably nothing wrong with it.

You can also test your RAM at
http://www.memtest.org/.  If it fails, test each chip individually to find those that are bad and replace them.  If it passes, RAM is probably OK.

If that doesn't work, we'll need to do a system repair/upgrade using the genuine Windows Vista Installation Disk (one you own or one you can borrow from ANYONE).  To do this you have to also be able to boot normally which may rule out this option even if you do find a disk.  Here's the procedure:
http://www.vistax64.com/tutorials/88236-repair-install-vista.html.  Although this will not affect your data, settings, or programs, you should still backup your data before starting just to be on the safe side. You may have a lot of updates to re-install (including any service packs you had to remove).  If the version on the system came with SP1 or SP2 pre-installed and the disk is an earlier version, then you'll need to make a slipstream disk as follows:http://www.vistax64.com/tutorials/151606-vista-sp1-slipstream-installation-dvd.html.  Please reply before doing the next step as it is a radical option and I’d like to make sure we’ve ruled out all other options before taking that step.

If that doesn't work (or you don’t have the disk), then I'm afraid the only option is a clean install.  You can use Knoppixhttp://www.knopper.net/knoppix/index-en.html with a good ISO copier like: http://isorecorder.alexfeinman.com/isorecorder.htm along with a blank CD.  This should give you enough access to the system (if you can't get in any other way) to backup your important data.  Once done, you can do a clean install either using the genuine Windows Vista Installation Disk or the Recovery Disk or the Recovery Partition (whatever process is dictated by your computer manufacturer – you may need to contact them for the procedure and perhaps to get recovery disks).  To do a clean install proceed as follows:http://www.winsupersite.com/showcase/winvista_install_03.asp (adapted as necessary by the procedures of your computer manufacturer).  Then you will need to re-install all your programs, reset all your preferences, reconfigure your network and email settings, restore your backed up data, run Windows Update with possibly nearly 150 updates pending,...

Hopefully one of these procedures will resolve or at least identify the cause of your problem. 

Good luck!

EDIT: This is a valid and permitted concurrrent post.


Lorien - MCSE/MCSA/Network+/A+ --- If this post helps to resolve your issue, please click the "Mark as Answer" or "Helpful" button at the top of this message. By marking a post as Answered, or Helpful you help others find the answer faster.
A. User
Found this helpful 0
Answer
A. User replied on

 

Data Recovery:

 

1. Slave your Hard Drive in another computer, and read/save your Data from there.

 

2. Put your Hard drive in a USB Hard Drive Enclosure, plug into another computer, and read/save from there.

 

3. Or, use Knoppix Live CD to recover your Data:

 

http://www.knopper.net/knoppix/index-en.html

 

Download/Save the above Knoppix Live CD ISO file.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

http://isorecorder.alexfeinman.com/isorecorder.htm

 

Download the Vista Burning software from the above link.

 

After installing above ISO burning software, right-click on Knoppix ISO file > Copy Image to CD.

 

Knoppix does not install on your PC; just uses your PC's resources, RAM, Graphics, etc.

 

Change the Boot Order in YOUR computer/laptop to make the CD/DVD Drive 1<sup>st</sup> in the Boot Order.

 

Plug in a Flash Drive/Memory Stick, BOOT with the Live CD, and you should be able to read your Hard Drive.

When the desktop loads, you will see at least two hard drive icons on the desktop (one for your hard drive and one for the USB drive).

 

Click on the hard drive icons to open them up and figure out which drive is which.

 

Right-click the USB drive icon and choose "Actions > Change read/write mode" so you can write to the drive (it's read-only by default for security reasons).

 

Now find the files you want to back up and drag and drop them to the USB drive. When you are finished, shut down the system and remove the USB drive.

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

How to obtain Vista Recovery Media and/or use the Vista Recovery Partition on your Computer to put it back to Factory Settings.

 

There is no legal free Vista download available.

Contact your Computer Manufacturer and ask them to send you a set of Vista Recovery disk/s.

 

They normally do that for a small $ cost.

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

Also, ask them if you have a Recovery Partition on your Computer/Laptop to restore it to Factory settings.

See if a Manual came with the computer, or go to the Manufacturer's website, email or phone them for info on how to do a Recovery.

 

Normally, you would press F10 or F11 at Startup to commence the Recovery Process.. 

Another way I have seen on some models is to tap F8, and go to a list of Startup options, and start a Factory Standards Recovery from in there, by selecting the Repair computer option.

Cheers.


Mick Murphy - Microsoft Partner
A. User
Found this helpful 0
Answer
A. User replied on

 

Data Recovery:

 

1. Slave your Hard Drive in another computer, and read/save your Data from there.

 

2. Put your Hard drive in a USB Hard Drive Enclosure, plug into another computer, and read/save from there.

 

3. Or, use Knoppix Live CD to recover your Data:

 

http://www.knopper.net/knoppix/index-en.html

 

Download/Save the above Knoppix Live CD ISO file.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

http://isorecorder.alexfeinman.com/isorecorder.htm

 

Download the Vista Burning software from the above link.

 

After installing above ISO burning software, right-click on Knoppix ISO file > Copy Image to CD.

 

Knoppix does not install on your PC; just uses your PC's resources, RAM, Graphics, etc.

 

Change the Boot Order in YOUR computer/laptop to make the CD/DVD Drive 1<sup>st</sup> in the Boot Order.

 

Plug in a Flash Drive/Memory Stick, BOOT with the Live CD, and you should be able to read your Hard Drive.

When the desktop loads, you will see at least two hard drive icons on the desktop (one for your hard drive and one for the USB drive).

 

Click on the hard drive icons to open them up and figure out which drive is which.

 

Right-click the USB drive icon and choose "Actions > Change read/write mode" so you can write to the drive (it's read-only by default for security reasons).

 

Now find the files you want to back up and drag and drop them to the USB drive. When you are finished, shut down the system and remove the USB drive.

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

How to obtain Vista Recovery Media and/or use the Vista Recovery Partition on your Computer to put it back to Factory Settings.

 

There is no legal free Vista download available.

Contact your Computer Manufacturer and ask them to send you a set of Vista Recovery disk/s.

 

They normally do that for a small $ cost.

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

Also, ask them if you have a Recovery Partition on your Computer/Laptop to restore it to Factory settings.

See if a Manual came with the computer, or go to the Manufacturer's website, email or phone them for info on how to do a Recovery.

 

Normally, you would press F10 or F11 at Startup to commence the Recovery Process.. 

Another way I have seen on some models is to tap F8, and go to a list of Startup options, and start a Factory Standards Recovery from in there, by selecting the Repair computer option.

Cheers.


Mick Murphy - Microsoft Partner
A. User
Found this helpful 1
Answer
A. User replied on

We'll need to do a general troubleshooting to see if we can identify and resolve the problem. Skip any steps that require booting into normal mode for now and then reply with results. Use the disk or safe mode where required (if unable to boot into safe mode either, skip those steps as well).

The best solution is to find a genuine Vista Installation Disk of the same size and extract the missing or corrupt driver and replace it using:http://www.vistax64.com/tutorials/261616-extract-files-vista-installation-dvd.html.  Having that disk will also help later and may be very important depending on what we find.  Anyway, let's move on.

Do you know when this problem began?  Try a System Restore to a point in timeBEFORE the problem began.  Here's the procedure:http://www.howtogeek.com/howto/windows-vista/using-windows-vista-system-restore/.  Be sure to check the box to show more than 5 days of restore points.  If the first attempt fails, then try an earlier point or two.  NOTE: You will have to re-install any software and updates you installed between now and the restore point, but you can use Windows Update for the updates.  Use the recovery disk if the system prompt doesn’t work. The recovery disk works a bit different from the above procedures but if you follow the prompts from the System Restore menu option with the above information you should be able to restore with no problems.

If the System Restore doesn't work, do a Startup Repair by booting to the genuine Windows Vista Installation Disk (or one you can borrow from ANYONE) or from a Recovery Disk.  Here's the procedure: http://www.bleepingcomputer.com/tutorials/tutorial148.html.  To boot to the CD you may need to change the BIOS to make the CD-drive first in the boot sequence.  To do that, wait for the screen that tells you the F key to push to access the boot menu or boot setup.  Push it quickly. Make the changes, save your work, and exit.  Put the CD in the drive and reboot.  When prompted, push any key to boot from the CD.

If you don't have either disk, you can make a bootable Recovery Disk using
http://neosmart.net/blog/2008/windows-vista-recovery-disc-download/ along with burning software like: http://www.snapfiles.com/get/active-isoburner.html and, of course, a blank CD (perhaps made on a different computer or perhaps in safe mode with networking if that is working).

If that doesn't work, try to boot into safe mode (repeatedly click the F8 key while booting and go to safe mode with networking – or do so from the command prompt on the disk).  Then let's check some of your system files:

Go to Start / All Programs / Accessories / Command prompt and right click on command prompt and click run as Administrator (you can skip this step if using the disk).

If using the disk, cd to C:\Windows\System32. Type sfc /scannow and enter and let it run.  It will scan and try to fix some of your system files.  Hopefully it will complete with no corruption it could not repair (if there is such corruption post back here or try to analyze it to find the problem file(s) using
http://support.microsoft.com/kb/928228.  Try to post any corrupted files here so we can see if they can be repaired with good copies from the installation disk (unless there are too many).

While in Command Prompt, type chkdsk /f /r and enter and let it run.  It will want to schedule itself to run at the next restart.   Answer yes and then reboot to run the program.  It will scan and try to fix any corruption or bad sectors on your hard drive and mostly remove that as a potential cause.

If that doesn't work, then please post any error messages from the Event Viewer concerning startup (Start / Control Panel / Administrative Tools / Event Viewer).  Here's how to use Event Viewer: http://www.petri.co.il/vista-event-viewer.htm.  Look in the System section.

You may be infected with malware. Try to run anti-malware programs (in safe mode with networking ifnecessary). To fix this problem (if it is a problem) download, install, and run the following two programs:http://www.malwarebytes.org/mbam.php andhttp://www.safer-networking.org/en/index.html.  You may also want to try a free trial of Pandasoft (http://www.pandasecurity.com/usa/homeusers/solutions/global-protection/).  Before downloading pandasoft, uninstall whatever anti-virus program you are currently using (because installing and running two at the same time can cause conflicts, freezes, and all sorts of problems).  Once you've uninstalled your current AV program, download, install, update, and scan using Pandasoft.  I think you might be amazed at how much it finds that the other software missed.  Once complete, uninstall pandasoft and re-install your current AV program (unless you decide to switch which I did when I first tried it about 4 years ago).  You may also want to try the new, free Microsoft Security Essentialshttp://www.softpedia.com/progDownload/Microsoft-Security-Essentials-Download-131683.html (with the same caveat that only ONE AV program can be installed and running on your system at any one time).  You may also want to try the free Avira at:http://www.free-av.com/ and Avast at: http://www.avast.com/index.  Reboot after completing all the scans.  You may also want to try the free OneCare athttp://onecare.live.com/site/en-us/center/whatsnew.htm and let it run all the options (except the registry cleaner) because that’s good maintenance (it will take some time to complete but can be done in the background).

If that doesn't work,try a clean boot http://support.microsoft.com/kb/929135.  If the problem goes away then it's just a matter of tracking down the culprit causing the problem.   Follow the procedures in the article.  Once found, delete, remove, deactivate, or uninstall it.  Once done be sure to reset Vista back to normal status as explained in the procedures. If the problem occurs in clean mode then just restore the system to normal status and reboot - this solution is not going to work.

You may be having troubles with your device drivers, firmware, and/or software. Go to Device Manager by going to start / search box and type device manager and enter and then double-click on the program icon that appears.  Check each device for a red x, yellow ! or white ?.  These identify devices with problems (probably drivers, but also conflicts or something else).  Click on each for further details and troubleshooting tips.  If you need to get drivers (and you should do any you have time to do - they may help in ways beyond just resolving this problem), do so from the computer vendor or device manufacturer (NOT from Microsoft Updates).  In fact, you should turn off automatic driver updates from Windows Update as follows:http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vista/. Proceed as follows to get the drivers: http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm.  Once you have the drivers, you can install them through Device Manager as follows:http://www.vistax64.com/tutorials/193584-device-manager-install-driver.html.

Let's test your hard drive and RAM for hardware problems:

To test your hard drive, check the manufacturer and then get the diagnostic utility from:http://www.techsupportforum.com/hardware-support/hard-drive-support/302602-hard-drive-diagnostic-utilities.html (and/or get one from your hard drive or computer manufacturer if they have one available – it wouldn’t hurt to try both).  If it fails the test, replace it.  If it passes the test, then there's probably nothing wrong with it.

You can also test your RAM at
http://www.memtest.org/.  If it fails, test each chip individually to find those that are bad and replace them.  If it passes, RAM is probably OK.

If that doesn't work, we'll need to do a system repair/upgrade using the genuine Windows Vista Installation Disk (one you own or one you can borrow from ANYONE).  To do this you have to also be able to boot normally which may rule out this option even if you do find a disk.  Here's the procedure:
http://www.vistax64.com/tutorials/88236-repair-install-vista.html.  Although this will not affect your data, settings, or programs, you should still backup your data before starting just to be on the safe side. You may have a lot of updates to re-install (including any service packs you had to remove).  If the version on the system came with SP1 or SP2 pre-installed and the disk is an earlier version, then you'll need to make a slipstream disk as follows:http://www.vistax64.com/tutorials/151606-vista-sp1-slipstream-installation-dvd.html.  Please reply before doing the next step as it is a radical option and I’d like to make sure we’ve ruled out all other options before taking that step.

If that doesn't work (or you don’t have the disk), then I'm afraid the only option is a clean install.  You can use Knoppixhttp://www.knopper.net/knoppix/index-en.html with a good ISO copier like: http://isorecorder.alexfeinman.com/isorecorder.htm along with a blank CD.  This should give you enough access to the system (if you can't get in any other way) to backup your important data.  Once done, you can do a clean install either using the genuine Windows Vista Installation Disk or the Recovery Disk or the Recovery Partition (whatever process is dictated by your computer manufacturer – you may need to contact them for the procedure and perhaps to get recovery disks).  To do a clean install proceed as follows:http://www.winsupersite.com/showcase/winvista_install_03.asp (adapted as necessary by the procedures of your computer manufacturer).  Then you will need to re-install all your programs, reset all your preferences, reconfigure your network and email settings, restore your backed up data, run Windows Update with possibly nearly 150 updates pending,...

Hopefully one of these procedures will resolve or at least identify the cause of your problem. 

Good luck!

EDIT: This is a valid and permitted concurrrent post.


Lorien - MCSE/MCSA/Network+/A+ --- If this post helps to resolve your issue, please click the "Mark as Answer" or "Helpful" button at the top of this message. By marking a post as Answered, or Helpful you help others find the answer faster.
TihomirTachkov
Found this helpful 0
TihomirTachkov replied on

Reply

How would knopoix work, if it's all about Linux?
SaiKalyan99
Found this helpful 0
SaiKalyan99 replied on

error 0x0000225 start up problem in windows 8 and 8.1 update: 

This error is due to unable to boot the boot files in "c drive/system drive". While this error you may not access recovery also some times.

there are some worst cases like the system drive converting into raw drive(undefined format) from NTFS format. In this case you can't even recover the your data unless you install other windows os in another partition or better to forget about the data. For now i will be giving solutions for this case.

The solution for this error is bit complicated but it works.

1. first try using recovery by pressing f12. If you are unable to access recovery you should have ext recovery image or USB boot-able drive.

2. Insert your ext recovery image or USB boot-able drive and start your system it will access by itself, but before that you should enable boot legacy(this for uefi boot loader).

3. If you don't have ext recovery image or USB boot-able drive then its a nightmare. First download windows 8 single lang or pro, create a USB boot drive of it by using other system. Then insert it to your system after enabling boot legacy support.

4. Now click the recovery option in it. Now click advanced options in it and open boot terminal(cmd promt). If you want to make backup of other partition type 'notepad' now click "file->open", now explorer opens. Now connect some ext hard disk and backup your files.

5. after doing close every thing except cmd promt now type "diskpart" then "list disk"(before this disconnect the hard disk if connected) and "select disk N" where N is the disk number. Here you have select the disk where the windows is installed. Now type "list volume" and "select volume N" where is the number corresponding to the volume or local disk like c drive. After selecting the volume type "delete volume" this will delete the entire data in c drive and converts it into fat32 format. But now a days in windows you find ntfs format than fat32, so type "convert" command it will convert the format.

6. Until now 1st half of the process i completed now the c drive is ready to install a windows 8 OS. Here is a good news for laptop user and all in one pc users i.e., the windows 8 key is embedded into your boot by your manufactures so you have no problem in installing windows with out a key but you have to be sure that the os before in your laptop single lang or professional.

7. After installing the windows you can access the original recovery which was give by your manufactures at the start or which you have created.

By this way you can get rid of this error or if you are still unable then you should contact a tech support