Applies To:

Had this question 5

Question

ARBK asked on

Blue Screen Error Code 8E

I get the blue screen of death (error code 0000008e) every time I restart. I ran a system scan from the command line and it didn't find anything wrong. What's next?

Found this helpful 0

Answer

SpiritX MS MVP replied on

MVP Community Moderator Community Star

Hi,

Remember on a new machine the more you change the more they will claim it is something you did.

0x00000008 can be a video driver (or others) however it is often memory mismatch or other hardware
issues. Since it is a new machine I urge you to get their support involved and do not settle for less than
them fixing it totally. Do not settle for putting up with this intermittantly as it will get worse.

Here are some methods to possibly fix the blue screen issue. If you could give the Blue Screen info that would
help. Such as the BCC and the other 4 entries on the lower left. And any other error information such as STOP
codes and info such as IRQL_NOT_LESS_OR_EQUAL or PAGE_FAULT_IN_NONPAGED_AREA and similar messages.

As examples :

BCCode: 116
BCP1: 87BC9510
BCP2: 8C013D80
BCP3: 00000000
BCP4: 00000002

or in this format :

Stop: 0x00000000 (oxoooooooo oxoooooooo oxooooooooo oxoooooooo)
tcpip.sys - Address 0x00000000 base at 0x000000000 DateStamp 0x000000000

This is an excellent tool for posting Blue Screen Error Information

BlueScreenView scans all your minidump files created during 'blue screen of death' crashes, and displays the
information about all crashes in one table - Free
http://www.nirsoft.net/utils/blue_screen_view.html

Many BlueScreens are caused by old or corrupted drivers, especially video drivers however there are other causes.

You can do these in Safe Mode if needed or from Command Prompt from Vista DVD or Recovery Options if your
system has that installed by the maker.

This tells you how to access the System Recovery Options and/or from a Vista DVD
http://windowshelp.microsoft.com/Windows/en-US/Help/326b756b-1601-435e-99d0-1585439470351033.mspx

You can try a System Restore back to a point before the problem started if there is one.

How to Do a System Restore in Vista
http://www.vistax64.com/tutorials/76905-system-restore-how.html

-----------------------------------------------------

Start - type this in Search Box -> COMMAND find at top and RIGHT CLICK - RUN AS ADMIN

Enter this at the prompt - sfc /scannow

How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
generates in Windows Vista cbs.log
http://support.microsoft.com/kb/928228

The log might give you the answer if there was a corrupted driver. (Does not tell all the possible driver issues).

Also run CheckDisk so we can rule out corruption as much as possible.
How to Run Check Disk at Startup in Vista
http://www.vistax64.com/tutorials/67612-check-disk-chkdsk.html

------------------------------------------------------------------

Often updating drivers will help, usually Video, Sound, Network Card (NIC), WiFi, 3rd party keyboard and
mouse, as well as other major device drivers.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.
http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm

How to Install a Device Driver in Vista Device Manager
http://www.vistax64.com/tutorials/193584-device-manager-install-driver.html

How To Disable Automatic Driver Installation In Windows Vista - Drivers
http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vista/
http://technet.microsoft.com/en-us/library/cc730606(WS.10).aspx

------------------------------------------------------------------
How to fix BlueScreen (STOP) errors that cause Windows Vista to shut down or restart unexpectedly
http://support.microsoft.com/kb/958233

Troubleshooting Vista Blue Screen, STOP Errors
http://www.chicagotech.net/vista/vistabluescreen.htm

Understanding and Decoding BSOD (blue screen of death) Messages
http://www.taranfx.com/blog/?p=692

Windows - Troubleshooting Blue Screen Errors
http://kb.wisc.edu/page.php?id=7033

------------------------------------------------------------------

In some cases this might be required.

StartUp Repair from Recovery Options or Vista disk

How to do a Startup Repair
http://www.vistax64.com/tutorials/91467-startup-repair.html

This tells you how to access the System Recovery Options and/or from a Vista DVD
http://windowshelp.microsoft.com/Windows/en-US/Help/326b756b-1601-435e-99d0-1585439470351033.mspx

Hope this helps.

Rob - Bicycle - Mark Twain said it right.

Rob Brown - Microsoft MVP - Windows Expert - Consumer : Bicycle - Mark Twain said it right.

All Replies (7)

Found this helpful 0

JohnD - Support Engineer replied on

Hi ARBK,

Thank you for posting on the forums.

Quick question, do you have any 3 party software running the background of vista? This could be the main reason why your system is crashing. Let's try clean booting the system to remove 3rd party software and see if that clears up the problem.

Follow the steps below to place your computer in “clean boot”

· Click the Start orb on your Desktop

· Type msconfig in the Start Search box, and then press ENTER.

If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.

· On the General tab, click Selective Startup.

· Under Selective Startup, click to clear the Load Startup Items check box.

· Click the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.

· Click OK.

When you are prompted, click Restart. Is your computer still crashing?

If this does resolve the issue, then see the following Microsoft Article on “Clean boot” and the section “How to determine what is causing the problem” to determine which program or service maybe causing the issue.

http://support.microsoft.com/kb/331796

How to set your computer back, to boot normal:

· Click the Start orb on your Desktop

· In the Start Search box. Type msconfig, and then press ENTER.

If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.
Click the General tab.

· Click Normal Startup - load all device drivers and services, and then click OK.

· When you are prompted, click Restart to restart the computer.

Hope this will fix it for you. Please post back and let us know.

JohnD
Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and let us know what you think.

JohnD
Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and let u

Found this helpful 0

ARBK replied on

Hi JohnD,

Thanks for the response. Unfortunately, it did not cure the computer and I once again received error 8e upon restart. I have reset the computer back to load all programs upon restart. After reading some other posts, I have also uninstalled all windows updates from that last few weeks. This didn't cure me either.

Any ideas on what I can try next?

Found this helpful 0

arvindsa replied on

Hi JohnD,

Thanks for the response. Unfortunately, it did not cure the computer and I once again received error 8e upon restart. I have reset the computer back to load all programs upon restart. After reading some other posts, I have also uninstalled all windows updates from that last few weeks. This didn't cure me either.

Any ideas on what I can try next?

The same problem is giving me headaches. i tries clean boot. it works some time..
The error code
STOP:

STOP: OxOOOOOO8 (OxC0000005, 0x8F49228F, 0x9C706050, Ox00000000)

some times i have PAGE fault in non paged area.. mine is a bran new laptop. running Vista home premium.. kindly help me

Found this helpful 0

Answer

SpiritX MS MVP replied on

MVP Community Moderator Community Star

or in this format :

How to Install a Device Driver in Vista Device Manager
http://www.vistax64.com/tutorials/193584-device-manager-install-driver.html

This tells you how to access the System Recovery Options and/or from a Vista DVD
http://windowshelp.microsoft.com/Windows/en-US/Help/326b756b-1601-435e-99d0-1585439470351033.mspx

Hope this helps.

Rob - Bicycle - Mark Twain said it right.

Rob Brown - Microsoft MVP - Windows Expert - Consumer : Bicycle - Mark Twain said it right.

Found this helpful 0

hhicomputerguy replied on

In a case with one of our computers, there was a sata cable to the cdrom drive that was not plugged in all the way. This resulted in the BSOD error 0x8e. I seated the cable securely and the problem was resolved.

HTH

Found this helpful 0

azharpanhalekar replied on

I get the blue screen of death (error code 0x0000004e) when i am working plzz help ...it says the system has been crashed

Found this helpful 0

SpiritX MS MVP replied on

MVP Community Moderator Community Star

Hi azharpanhalekar,

BlueScreen issues are too complex to try to solve them for more than one user per
thread so please start your own with the information we need to help us help you.

How to ask a question
http://support.microsoft.com/kb/555375

We will definitely try to help.

Hope this helps.

Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle <- Mark Twain said it right!

Rob Brown - Microsoft MVP - Windows Expert - Consumer : Bicycle - Mark Twain said it right.