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Windows Media Player cannot play this DVD because there is a problem with digital copy protection between your DVD drive, decoder, and video card. Try installing an updated driver for your video card.

I am having difficulty watching DVD on Windows Media Player Inspiron Dell Laptop.  I get so far into the dvd and then the playback stops and the CD/DVD drive starts making a noise that sounds like the DVD is either stuck or catching, this has happened a couple of times burning CD's to itunes.  I can eject the DVD and when I do I get the following error message
Windows Media Player cannot play this DVD because there is a problem with digital copy protection between your DVD drive, decoder, and video card. Try installing an updated driver for your video card.
I.ve used the windows web help, I've downloaded the latest driver from Dell (nVidia) which is also the advice given on one the forum pages but still getting the same problem. I've also downloaded the Windows Automatic Fix application but this has not resolved it either.  I am using Windows Vista.
Can you help!!
Answer
Answer

Hi Dansue,

 

Thank you for posting on the forum.

 

Sounds like you’re CD\DVD drive is starting to fail. Check with Dell to see if they have an updated firmware and Driver for your CD\DVD drive.  Uninstall the current driver that windows is using and install the updated one.  If you’re still hearing that catching sound, then it’s more likely that you’re CD\DVD drive needs to be changed.

 

Hope that helps, please post back and let us know.

JohnD
Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and let us know what you think.
JohnD

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Last updated March 25, 2025 Views 85,712 Applies to: