Receiving data dump errors on blue screen and then computer shuts down
When trying to access certain programs (movie editing, windows movie maker, itunes, etc) my computer will automatically take me to a blue screen that says it is collecting information for a data dump. It also provides a technical information line that
reads ***STOP: 0x0000007E (0xC0000005, 0x81D4F0B1, 0x857DFC68, 0x857DF964). Not sure if my hard disk is failing or this is a simple fix. Help!!!
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My first recommendation would be to backup all you data just in case of any system failure.
Does the behavior you described in your post happened randomly or every time you try to access these programs? The error code in you post could mean that you
may be having a hardware or software related issues. Let’s troubleshoot further by performing SFC scan and booting into CLEAN BOOT.
I would recommend you boot Windows into a clean boot environment to make this issue is not being caused by a background program.
To perform a clean boot on a computer that is running Windows Vista, follow these steps.
1.Click
Start, type msconfig in the
Start Search box, and then press ENTER.
If you are prompted for an administrator password or for a confirmation, type the password, or click
Continue.
2.On the
General tab, click
Selective Startup.
3.Under
Selective Startup, click to clear the
Load Startup Items check box.
4.Click the
Services tab, click to select the
Hide All Microsoft Services check box, and then click
Disable All.
5.Click
OK.
6.When you are prompted, click
Restart.
7.After the computer starts, check whether the problem is resolved.
If your issue is resolved, follow the
How to Determine What is Causing the Problem section in the KB article to narrow down the exact source.