PC will not recognize a Nikon D90 camera connected via USB port.

My Windows Vista PC cannot see my Nikon D90 camera that is connected via the USB port. It did work prior to me installing Norton 360 and now it won't. I have uninstalled Norton 360 and it will still not see the camera. When I connect it to my laptop computer via USB is sees the camera.  I have connected another camera to my Vista PC and it connects no problem.
Answer
Answer

Hi,

Let’s make sure that you have completely uninstalled Norton 360 from your computer. I have included a link which contains the removal tool for Norton 360. Install the tool and remove it completely from your computer. If you still face the same issue after removing Norton 360, I would recommend you to install it again and remove it using the removal tool.

http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&docurl=20071130124653EN

Important Note: This response contains a reference to a third party World Wide Web site. Microsoft is providing this information as a convenience to you. Microsoft does not control these sites and has not tested any software or information found on these sites; therefore, Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. There are inherent dangers in the use of any software found on the Internet, and Microsoft cautions you to make sure that you completely understand the risk before retrieving any software from the Internet.

Make sure you have installed the drivers for the camera. Follow the steps mentioned in the article below to do that.

Update a driver for hardware that isn't working properly
http://windows.microsoft.com/en-us/windows-vista/Update-a-driver-for-hardware-that-isnt-working-properly

If the above doesn’t help follow the link given below to fix the common USB issues.

Tips for solving problems with USB devices
http://windows.microsoft.com/en-us/windows-vista/Tips-for-solving-problems-with-USB-devices


Let us know if this helps

Regards
Sreekanth.

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Last updated January 3, 2025 Views 16,342 Applies to: