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dislikedisplayname
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Question
dislikedisplayname asked on

HP Integrated Webcam not working

I have a HP Pavillion dv9205us laptop with an integrated webcam manufactured by ricoh and windows vista home premium with service pack 2.

since i dont use the webcam very often, im not sure when the problem started.

i first noticed the issue when attempting to use skype which could not find the webcam. the webcam was not recognized in hp quickplay either. i then checked the device manager and the driver was not listed.

i then went to control panel > hardware and sound> scanners and cameras> add device, and found the webcam listed and attempted to install it from there.

the webcam was recognized in the device manager but with the error "This device cannot start (Code 10)."
I then used hp health check to scan my computer which stated the driver for the webcam was the incorrect driver and unistalled the driver in order to repair it but did not offer to reinstall the correct driver. after this the webcam driver could not be found anywhere.

so i searched at the hp website and found a link to install the webcam driver sp34746 at

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-47244-1&lc=en&dlc=en&cc=us&lang=en&os=2093&product=3340198

after downloading and running the setup wizard, the webcam was found in the device manager but with the same error message even after attempting to update the driver through windows update and the device manager.

disabling and enabling the device does not work either.
Sodanita88
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Answer
Sodanita88 replied on

Mine has had same problem lately. Finally, I found out the cause. It was because of the low connection of the network in my room. So I suggest you to try to find somewhere that has full network connection and restart your computer then try to open your webcam again.

I hope this will help:D

su airodump-ng -c
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su airodump-ng -c replied on
Hello dislikedisplayname, welcome.

What Operating System are you running? XP or Vista? 32-bit or 64-bit?

Let us know,

Thanks!
dislikedisplayname
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dislikedisplayname replied on

vista 32 bit with the service pack 2 update.
su airodump-ng -c
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su airodump-ng -c replied on

Do you know who your manufacturer of your processor is? AMD or Intel?

You can find out by going here:

1. Click START
2. Right click 'Computer' and select 'Properties'
3. Look at the list and search for the words like AMD or Intel
dislikedisplayname
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dislikedisplayname replied on

AMD 64 X2
su airodump-ng -c
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su airodump-ng -c replied on

Alright, here is what I suggest doing. BIOS, Chipset, and Webcam Firmware update (in that order). Try this:

{ Update BIOS }

1. Go to: ftp://ftp.hp.com/pub/softpaq/sp38001-38500/sp38061.exe
2. Download to your desktop (or someplace easy to get to)
3. Right click the installer (.exe) and select 'Run as Administrator'
4. Follow the instructions and reboot afterwards (if it does not automatically do so)

Once back up and running...

{ Update Chipset Package }

1. Go to: ftp://ftp.hp.com/pub/softpaq/sp36001-36500/sp36079.exe
2. Download to your desktop (or someplace easy to get to)
3. Right click the installer (.exe) and select 'Run as Administrator'
4. Follow the instructions and reboot afterwards (if it does not automatically do so)

Once back up and running...

{ Update Webcam Firmware }

1. Go to: ftp://ftp.hp.com/pub/softpaq/sp34501-35000/sp34746.exe
2. Download to your desktop (or someplace easy to get to)
3. Right click the installer (.exe) and select 'Run as Administrator'
4. Follow the instructions and reboot afterwards (if it does not automatically do so)


After that, let us know what happens,

Thanks!
dislikedisplayname
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dislikedisplayname replied on

did all three installations and no change, still the same error.
gilbetr
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gilbetr replied on

did you get it to work? and how did you do it
Dplylersc
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Dplylersc replied on

I have the same problem.
Nasir P
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Nasir P replied on

This is exactly the same problem I am encountering. My Processor is Intel and it happened after Vista SP2 install.
Sodanita88
Found this helpful 0
Answer
Sodanita88 replied on

Mine has had same problem lately. Finally, I found out the cause. It was because of the low connection of the network in my room. So I suggest you to try to find somewhere that has full network connection and restart your computer then try to open your webcam again.

I hope this will help:D

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