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Question

CD player cannot start (Code 10)

Applies To: Windows | Windows Vista | Hardware and Drivers

I purchased this laptop with Vista 16 months ago. Today I purchased MS Office to add to it (I've mainly used it as a webtool until now). Today I find the shiny new Microsoft Office CD will not load.
I have noted that the only drives showing in the 'Computer' screen are Vista (C) and System (S) - no others.
I deduced that I needed to reboot the CD drive (it used to work - it is listed as Slimtype DVDRW SSW-8015S ATA Device) through Device Manager. However that gives me Code 10 (Cannot Start) and when I click 'Driver' and then 'Update driver', it tells me the driver is up to date.
The Rollback option suggested in one of the threads is greyed out, I presume because the driver has never been updated.
I am unhappy about some of the machine code solutions I find here in Help & Support land - I am in no way tech-minded and I would be very uneasy about typing new codes into a flashing cursor box. Surely there is an official download available by now - this problem seems to have been around for over 18 months? From my hour and a half of reading forums, the fault is clearly caused by something within the MS Update system, rather than the users.
I do not want to pay someone to fix a computer where I have paid Microsoft for Vista, just paid another small fortune for MS Office and then find there is an ongoing problem caused by Microsoft's own software.
Please can anyone supply a simple solution to the problem of loading Office onto a Vista laptop when the computer has stopped recognising its own built in CD/DVD drive?
thank you
Oliver

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3 People had
this question

Oliver S H

Oliver S H

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Answer
Hi Oliver,
Please try the following directions. There is a link at the bottom of this page if you need further assistance. Microsoft Windows Vista
  1. Click Start
    Collapse this image Expand this image
    , and then click All Programs .
  2. Click Accessories , and then click Run .
  3. Type regedit , and then click OK .
    Collapse this image Expand this image
    If you are prompted for an administrator password or for a confirmation, type the password, or click Allow .
  4. In the navigation pane, locate and then click the following registry subkey:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
  5. In the right pane, click UpperFilters .

    Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 8.
  6. On the Edit menu, click Delete .
  7. When you are prompted to confirm the deletion, click Yes .
  8. In the right pane, click LowerFilters .

    Note If you do not see the LowerFilters registry entry, unfortunately this content cannot help you any further. Go to the "Next Steps" section for information about how you can find more solutions or more help on the Microsoft Web site.
  9. On the Edit menu, click Delete .
  10. When you are prompted to confirm the deletion, click Yes .
  11. Exit Registry Editor.
  12. Restart the computer.
Here is the article that this data comes from; http://support.microsoft.com/kb/314060
Matt
Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and let us know what you think.
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Matt H - Support Engineer

Matt H - Support Engineer
Matt Hudson
Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and

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Dear Matt H:

This was a perfect answer to my problem as well.  I have struggled with getting this issue fixed for over a month and never found a solution. When I initially saw this I was worried about going into the registry. Thank you for including the web address for the article. I went to the article and actually clicked on the "Fix It" box for problem 50027. This "miracle" button solved my problem without having to go into the registry.  THANK YOU!!!!  My only comment here is that why does this "Fix It" not diagnose my issue. I had been in the Microsoft Fix It just prior to attempting to again fix my CD driver issue. I kept getting a message to consult the device manufacturere for assistance in getting this device installed. That Fix It should have been there from the start and one wouldn't have to waste countless hours on forums and other attempts to get this taken care of.  Again, thanks.  Beth J.
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BEQJ

BEQJ

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