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Hi ronreyna,

Try these steps:

Put the computer in clean boot (to figure out if any third party software is hindering the process)

   http://support.microsoft.com/kb/929135  ----> How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

Check with the Step 1 (Perform a clean boot):- if everything works fine after a clean boot, you can infer that some third party services are causing the problem.

Proceed with the remaining steps to pin-point out the third party service.

    (Note: After you figure out the problem causing program, you may have to update or install a higher version of the program and also remember to put the computer back to normal startup)

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The SFC utility allows administrators to perform a scan of all protected resources to verify that they are the correct version. If SFC should find any incorrect versions in any of these protected resources, SFC will replace them with the correct versions.

You can always run a sfc scan on the windows vista computer. To run a sfc scan follow the steps below:

a. Click on start and in the start search bar type cmd, right click on the command prompt icon in the programs area and then click on run as administrator.

b. At the command prompt type sfc /scannow and then press enter.

All the best!

Thanks and Regards,

Uma R    - Microsoft Support.

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