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Question

WindowsXP PCs freeze after Windows Update on November 11th. 2009.

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Our two identical Dell Vostro 410 quad core PCs with WindowsXP SP3 installed are no longer working correctly after Windows update installed yesterday (Wednesday 11th. November. They will run in Safe Mode. However, in normal mode we get past the logon screen and through most of the startup process then the egg timer stays on for an unusually long time. If we leave the PC in this state for a further 5-10 minutes there is suddenly a loud beep and the computer freezes. A soft reboot is impossible at this stage so we have to power down the machine. Any idea what could be causing this problem and how to fix it?
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John Donald

John Donald

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Answer

 Initial reports indicate that this affects Windows XP systems with an ATI Radeon HD 2400 series card.

Workaround: uninstall the update after booting in safe mode, upgrade ATI driver to the latest version (9.1, released 10/22/2009), then reapply MS09-065/969947

Try that, report back.
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Susan Bradley

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Susan Bradley MVP
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As a few PCs had the same symptom I first assumed a virus, but found as you did it was the recent MS Updates. My solution was to use System restore to restore to before the updates then turn Automatic Updates OFF to avoid them re installing.
I can confirm it was one of the updates as I allowed one working PC to install the updates again - it then demonstrated the system hanging as described in the original message.

Looking forward to a solution from Dell or MS.
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William at Arrow

William at Arrow

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Same problem with Dell Optiplex 755.  Everything freeze a minute after log on.  PC runs OK after System Restore.  The weird thing is that I have updated over 50 PCs and only one have this problem.
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Tony Potpot

Tony Potpot

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Answer

 Initial reports indicate that this affects Windows XP systems with an ATI Radeon HD 2400 series card.

Workaround: uninstall the update after booting in safe mode, upgrade ATI driver to the latest version (9.1, released 10/22/2009), then reapply MS09-065/969947

Try that, report back.
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Susan Bradley

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I have an ATI Radeon HD 2400 PRO card installed on my eMachines T5212 (WinXP SP2), and my machine did indeed break after the update. However, my PC will cut after loading halfway through the XP boot screen. Furthermore, a safe mode boot doesn't work either, since I had disabled System Restore while removing a trojan two weeks ago and had not turned it on since. I have no idea how to get around this since I cannot boot either in normal mode or in safe mode. Is there any way around this, like removing the card physically before boot?
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THE_MOOGLEKING

THE_MOOGLEKING

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 Initial reports indicate that this affects Windows XP systems with an ATI Radeon HD 2400 series card.

Workaround: uninstall the update after booting in safe mode, upgrade ATI driver to the latest version (9.1, released 10/22/2009), then reapply MS09-065/969947

Try that, report back.

It makes sense why the other Dell Optiplex 755 with ATI HD 2400 card took the updates without any problem.  I updated the ATI video driver a while back on Dell 755 machines that I maintain due to issues with Remote Desktop.  This one particular PC that is having the problem did not get an update because it was moved to a different location.  I'll update the video driver and try it again tomorrow and report back.  Thanks!
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Tony Potpot

Tony Potpot

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See this discussion: http://social.answers.microsoft.com/Forums/en-US/vistawu/thread/6f48bb4b-5c20-4753-98fe-1237300460c2

And this one: http://social.answers.microsoft.com/Forums/en-US/vistawu/thread/62820804-061e-4cd9-aaef-73e607d8760a 
~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft
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PA Bear MS MVP

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~Robear Dyer (PA Bear)
MS MVP-Windows Client (IE, Mail, Security & Update Services) since 2002

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Follow-up: See the Known Issues section of http://support.microsoft.com/kb/969947 (Revised 12 Nov-09)

==================================
Known issues with this security update After you install this security update on a computer that is running Windows XP and that is using an ATI Radeon HD 2400 series video adapter, you may find that the computer does not start correctly. To resolve this issue, follow these steps:
  1. Restart the computer in safe mode. To do this, follow these steps:
    1. Restart the computer.
    2. When you see the "Please select the operating system to start" message, press F8.
    3. On the Windows Advanced Option Menu, use the arrow keys to select Safe Mode, and then press ENTER.
    4. If you use a dual-boot or multiple-boot computer, select Microsoft Windows XP from the list, and then press ENTER.
  2. Click Start, and then click Control Panel.
  3. Double-click Add or Remove Programs, and then click to select the Show updates check box.
  4. Scroll down to locate the "Windows XP – Software Updates" section.
  5. Click Security Update for Windows XP (KB969947) from the list, and then click Remove.
  6. Restart the computer.
  7. Click Start, and then click Control Panel.
  8. Double-click Add or Remove Programs.
  9. Click the ATI driver in the list, and then click Remove.
  10. Click Catalyst Control Center in the list, and then click Remove.
  11. Restart the computer.
  12. Visit the following Windows Update Web page and install security update 969947 (MS09-065):
    http://update.microsoft.com/windowsupdate (http://update.microsoft.com/windowsupdate) 

Download and install the latest ATI video driver from the ATI Web site.

===================================

~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft
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PA Bear MS MVP

PA Bear MS MVP MVP
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~Robear Dyer (PA Bear)
MS MVP-Windows Client (IE, Mail, Security & Update Services) since 2002

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ATI driver update fixed it for me.  Thanks to all.
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Tony Potpot

Tony Potpot

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TonyPotpot wrote: Same problem with Dell Optiplex 755.  Everything freeze a minute after log on.  PC runs OK after System Restore.

Never, EVER use System Restore to "undo" an update!  Intead, uninstall the update & reboot.  If that doesn't correct the problem, then try System Restore.
~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft
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PA Bear MS MVP

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~Robear Dyer (PA Bear)
MS MVP-Windows Client (IE, Mail, Security & Update Services) since 2002

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Hi,

I'm new to this forum, so I hope I'm not in teh wrong place.  Just to let you know that my wife's HP Pavillion dv9500 Notebook running Vista SP2 had the exact same problem yesterday.  I was forced to do a system restore.  My wife was not impressed...
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Pat Carrière

Pat Carrière
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