mrbost
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mrbost asked on
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Kb979202 error code message

can not download a update...Get the above message KB 979202
Andre.Ziegler
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Answer
Andre.Ziegler replied on

Hi,

the update is a silverlight update.

install the latest Silverlight version from the Silverlight site:

http://www.microsoft.com/silverlight

André


"A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
Debleena S
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Debleena S replied on
Microsoft

Hey mrbost,

I would like to know what is the exact error code / message did you get while installing the Kb979202 update?

As said by Andre, you may manually download and install the update from the above mentioned link and check if it’s getting installed properly.

Download the update from the above mentioned link then perform clean boot and install the update.

The following link has steps showing how to perform clean boot: http://support.microsoft.com/kb/929135

1) Perform clean boot (Check the link for performing clean boot).

2) Enable half of the services.

3) Determine whether the problem returns.

4) Enable half of the startup items.

5) Determine whether the problem returns.

6) Repeat the above steps until you find out which service or program is causing the issue

Note: Please ensure that the computer is set to start as usual by following the step 7 from the article: How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows7: http://support.microsoft.com/kb/929135.

 

Please provide us more information so that we can assist you in a much better way.

 

Hope the information helps. Please post back and let us know.
Regards
Debleena S
Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and let us know what you think.

 

s. mcknight
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s. mcknight replied on

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The link http://suport.microsoft.com/kb/92135 is a classic solution. For brevity and clarity the instructons are hard to beat. Very helpful.
s.mcknight