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Question

I'm getting the dreaded 80080005 error during windows update.

Applies To:
Here is what is in the windowsupdate.log:

2009-12-27    20:59:41:783    1068    1410    Misc    ===========  Logging initialized (build: 7.4.7600.226, tz: -0500)  ===========
2009-12-27    20:59:41:783    1068    1410    Misc      = Process: C:\Windows\system32\svchost.exe
2009-12-27    20:59:41:783    1068    1410    Misc      = Module: c:\windows\system32\wuaueng.dll
2009-12-27    20:59:41:783    1068    1410    Service    *************
2009-12-27    20:59:41:783    1068    1410    Service    ** START **  Service: Service startup
2009-12-27    20:59:41:783    1068    1410    Service    *********
2009-12-27    20:59:41:814    1068    1410    Agent      * WU client version 7.4.7600.226
2009-12-27    20:59:41:814    1068    1410    Agent      * Base directory: C:\Windows\SoftwareDistribution
2009-12-27    20:59:41:814    1068    1410    Agent      * Access type: No proxy
2009-12-27    20:59:41:845    1068    1410    Agent      * Network state: Connected
2009-12-27    20:59:44:232    1068    1410    DtaStor    Default service for AU is {00000000-0000-0000-0000-000000000000}
2009-12-27    20:59:44:279    1068    1410    DtaStor    Default service for AU is {9482F4B4-E343-43B6-B170-9A65BC822C77}
2009-12-27    20:59:44:279    1068    1410    Agent    WARNING: Failed to read the service id for re-registration 0x80070002
2009-12-27    20:59:44:279    1068    1410    Agent    WARNING: Missing service entry in the backup data store; cleaning up
2009-12-27    21:00:29:472    1068    1410    Report    CWERReporter::Init succeeded
2009-12-27    21:00:29:472    1068    1410    Agent    ***********  Agent: Initializing Windows Update Agent  ***********
2009-12-27    21:00:29:488    1068    1410    Agent    ***********  Agent: Initializing global settings cache  ***********
2009-12-27    21:00:29:488    1068    1410    Agent      * WSUS server: <NULL>
2009-12-27    21:00:29:488    1068    1410    Agent      * WSUS status server: <NULL>
2009-12-27    21:00:29:488    1068    1410    Agent      * Target group: (Unassigned Computers)
2009-12-27    21:00:29:488    1068    1410    Agent      * Windows Update access disabled: No
2009-12-27    21:00:29:488    1068    1410    DnldMgr    Download manager restoring 0 downloads
2009-12-27    21:00:29:488    1068    1410    AU    ###########  AU: Initializing Automatic Updates  ###########
2009-12-27    21:00:29:503    1068    1410    AU      # AU disabled through User preference
2009-12-27    21:00:29:503    1068    1410    AU      # Will interact with non-admins (Non-admins are elevated (User preference))
2009-12-27    21:00:29:503    1068    1410    AU    Initializing featured updates
2009-12-27    21:00:29:503    1068    1410    AU    Found 0 cached featured updates
2009-12-27    21:00:29:503    1068    1410    AU    AU finished delayed initialization
2009-12-27    21:00:30:299    1068    1410    Report    ***********  Report: Initializing static reporting data  ***********
2009-12-27    21:00:30:299    1068    1410    Report      * OS Version = 6.0.6002.2.0.66304
2009-12-27    21:00:30:299    1068    1410    Report      * OS Product Type = 0x00000002
2009-12-27    21:00:30:455    1068    1410    Report      * Computer Brand = Acer     
2009-12-27    21:00:30:455    1068    1410    Report      * Computer Model = Aspire 5315    
2009-12-27    21:00:30:471    1068    1410    Report      * Bios Revision = V1.17
2009-12-27    21:00:30:471    1068    1410    Report      * Bios Name = Default System BIOS
2009-12-27    21:00:30:471    1068    1410    Report      * Bios Release Date = 2007-09-14T00:00:00
2009-12-27    21:00:30:471    1068    1410    Report      * Locale ID = 1033
2009-12-27    21:00:35:509    1068    a00    Report    CWERReporter finishing event handling. (00000000)
2009-12-27    21:01:39:454    1068    efc    AU    Triggering AU detection through DetectNow API
2009-12-27    21:01:39:454    1068    efc    AU    Triggering Online detection (interactive)
2009-12-27    21:01:39:469    1068    1410    AU    #############
2009-12-27    21:01:39:469    1068    1410    AU    ## START ##  AU: Search for updates
2009-12-27    21:01:39:469    1068    1410    AU    #########
2009-12-27    21:01:39:563    1068    1410    AU    <<## SUBMITTED ## AU: Search for updates [CallId = {10EAE202-2F79-434C-8DD9-139D91EF8079}]
2009-12-27    21:01:39:563    1068    a00    Agent    *************
2009-12-27    21:01:39:563    1068    a00    Agent    ** START **  Agent: Finding updates [CallerId = AutomaticUpdates]
2009-12-27    21:01:39:563    1068    a00    Agent    *********
2009-12-27    21:01:39:563    1068    a00    Agent      * Online = Yes; Ignore download priority = No
2009-12-27    21:01:39:579    1068    a00    Agent      * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
2009-12-27    21:01:39:579    1068    a00    Agent      * ServiceID = {9482F4B4-E343-43B6-B170-9A65BC822C77} Windows Update
2009-12-27    21:01:39:579    1068    a00    Agent      * Search Scope = {Machine}
2009-12-27    21:01:39:579    1068    a00    Setup    Checking for agent SelfUpdate
2009-12-27    21:01:39:579    1068    a00    Setup    Client version: Core: 7.4.7600.226  Aux: 7.4.7600.226
2009-12-27    21:01:39:859    1068    a00    Misc    Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
2009-12-27    21:01:39:906    1068    a00    Misc     Microsoft signed: Yes
2009-12-27    21:01:40:062    1068    a00    Misc    Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab:
2009-12-27    21:01:40:078    1068    a00    Misc     Microsoft signed: Yes
2009-12-27    21:01:40:265    1068    a00    Misc    Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wsus3setup.cab:
2009-12-27    21:01:40:265    1068    a00    Misc     Microsoft signed: Yes
2009-12-27    21:01:40:359    1068    a00    Setup    Determining whether a new setup handler needs to be downloaded
2009-12-27    21:01:40:359    1068    a00    Setup    SelfUpdate handler is not found.  It will be downloaded
2009-12-27    21:01:40:359    1068    a00    Setup    Evaluating applicability of setup package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~x86~~7.4.7600.226"
2009-12-27    21:02:10:420    1068    a00    Setup    WARNING: Cbs StartSession, error = 0x80080005
2009-12-27    21:02:10:420    1068    a00    Setup    FATAL: Applicability evaluation for setup package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~x86~~7.4.7600.226" failed, error = 0x80080005
2009-12-27    21:02:10:420    1068    a00    Setup    FATAL: SelfUpdate check failed, err = 0x80080005
2009-12-27    21:02:10:420    1068    a00    Agent      * WARNING: Skipping scan, self-update check returned 0x80080005
2009-12-27    21:02:10:435    1068    a00    Agent      * WARNING: Exit code = 0x80080005
2009-12-27    21:02:10:435    1068    a00    Agent    *********
2009-12-27    21:02:10:435    1068    a00    Agent    **  END  **  Agent: Finding updates [CallerId = AutomaticUpdates]
2009-12-27    21:02:10:435    1068    a00    Agent    *************
2009-12-27    21:02:10:435    1068    a00    Agent    WARNING: WU client failed Searching for update with error 0x80080005
2009-12-27    21:02:10:435    1068    eb4    AU    >>##  RESUMED  ## AU: Search for updates [CallId = {10EAE202-2F79-434C-8DD9-139D91EF8079}]
2009-12-27    21:02:10:435    1068    eb4    AU      # WARNING: Search callback failed, result = 0x80080005
2009-12-27    21:02:10:435    1068    eb4    AU      # WARNING: Failed to find updates with error code 80080005
2009-12-27    21:02:10:435    1068    eb4    AU    #########
2009-12-27    21:02:10:435    1068    eb4    AU    ##  END  ##  AU: Search for updates [CallId = {10EAE202-2F79-434C-8DD9-139D91EF8079}]
2009-12-27    21:02:10:435    1068    eb4    AU    #############
2009-12-27    21:02:15:427    1068    a00    Report    REPORT EVENT: {6E883F8D-FA80-4BA7-8815-CFF4EA94577D}    2009-12-27 21:02:10:420-0500    1    148    101    {61CA813A-7585-442E-A66B-B0D15CE6BDC0}    1    80080005    SelfUpdate    Failure    Software Synchronization    Windows Update Client failed to detect with error 0x80080005.
2009-12-27    21:02:15:537    1068    a00    Report    CWERReporter::HandleEvents - WER report upload completed with status 0x8
2009-12-27    21:02:15:537    1068    a00    Report    WER Report sent: 7.4.7600.226 0x80080005 61CA813A-7585-442E-A66B-B0D15CE6BDC0 Scan 101 Unmanaged
2009-12-27    21:02:15:537    1068    a00    Report    CWERReporter finishing event handling. (00000000)

Any help would be greatly appreciated.  I've tried some thing I found from searching the internet but to no avail.

Thanks!
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3 People had
this question

whateverworks1

whateverworks1

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Answer
Hi,

Try this :

Definition update fails with error 0x80080005 - see this section
http://technet.microsoft.com/en-us/library/bb418925.aspx

--------------------------------------------------------------------

That error can also be caused by malware so please do a thorough check as no one program can detect
and remove all malware. After you are very sure the system is clean run the cleanup.

Download malwarebytes and scan with it, run MRT, and add Prevx to be sure it is gone. (If Rootkits run UnHackMe)

Download - SAVE - go to where you put it - Right Click on it - RUN AS ADMIN

Malwarebytes - free
http://www.malwarebytes.org/

Run the Microsoft Malicious Removal Tool

Start - type in Search box -> MRT  find at top of list - Right Click on it - RUN AS ADMIN.

You should be getting this tool and its updates via Windows Updates - if needed you can download it here.

Download - SAVE - go to where you put it - Right Click on it - RUN AS ADMIN
(Then run MRT as above.)

Microsoft Malicious Removal Tool - 32 bit
http://www.microsoft.com/downloads/details.aspx?FamilyID=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en

Microsoft Malicious Removal Tool - 64 bit
http://www.microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495E-94E7-6349F4EFFC74&displaylang=en

also install Prevx to be sure it is all gone.

Download - SAVE - go to where you put it - Right Click on it - RUN AS ADMIN

Prevx - Home - Free - small, fast, exceptional CLOUD protection, works with other security programs. This is
a scanner only, VERY EFFECTIVE, if it finds something come back here or use Google to see how to remove. 
http://www.prevx.com/   <-- information
http://info.prevx.com/downloadcsi.asp  <-- download

PCmag - Prevx - Editor's Choice
http://www.pcmag.com/article2/0,2817,2346862,00.asp

--------------------------------------------------------

If needed here are some online free scanners to help

http://www.eset.com/onlinescan/


http://www.kaspersky.com/virusscanner

Other Free online scans
http://www.google.com/search?hl=en&source=hp&q=antivirus+free+online+scan&aq=f&oq=&aqi=g1

--------------------------------------------------------

Also do these to cleanup general corruption and repair/replace damaged/missing system files.

Run DiskCleanup - Start - All Programs - Accessories - System Tools - Disk Cleanup

Start - type this in Search Box ->  COMMAND   find at top and RIGHT CLICK  -  RUN AS ADMIN

Enter this at the prompt - sfc /scannow

How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
generates in Windows Vista cbs.log
http://support.microsoft.com/kb/928228

Run checkdisk - schedule it to run at next start and then Apply OK your way out then restart.

How to Run Check Disk at Startup in Vista
http://www.vistax64.com/tutorials/67612-check-disk-chkdsk.html

-----------------------------------------------------------------------

If any Rootkits are found use this thread and other suggestions. (Run UnHackMe)

http://social.answers.microsoft.com/Forums/en-US/InternetExplorer/thread/a8f665f0-c793-441a-a5b9-54b7e1e7a5a4/

--------------------------------------------------------------------

If needed you can get free incident reports.

For Windows Updates - Free Incident Report

Go Here and Click -> Windows Update fails while scanning for, downloading, or installing updates
http://support.microsoft.com/gp/wusupport#tab3

For Security Updates you can get a Free Support Incident Report
http://www.microsoft.com/protect/resources/support.aspx

Hope this helps and Happy Holidays!

Rob - Bicycle - Mark Twain said it right.
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SpiritX MS MVP

Community Moderator
SpiritX MS MVP MVP
Community Star
Rob Brown - Microsoft MVP - Windows Expert - Consumer : Bicycle - Mark Twain said it right.

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What anti-virus application or security suite is installed and is your subscription current?  What anti-spyware applications (other than Defender)?  What third-party firewall (if any)?  Were any of these applications running in the background when you installed Vista SP2?

Has a(another) Norton or McAfee application ever been installed on this machine (e.g., a free-trial version that came preinstalled when you bought it)?

~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft
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PA Bear MS MVP

PA Bear MS MVP MVP
Community Star
~Robear Dyer (PA Bear)
MS MVP-Windows Client (IE, Mail, Security & Update Services) since 2002

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I have WIN7 64bit.  Somehow, I could no longer get any auto-updates or manually selected Windows or MS Essentials updates.  All I got was error 0x80080005. I tried everything mentioned above... Windows Update Standalone Installer also failed.  I finally found MicrosoftFixit50202.msi which was to reset Update settings...  I gave it a try and it worked...  Both updaters now work correctly again.
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Tweekgeek

Tweekgeek

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@Twekgeek & anyone else with a similar problem: If you need further assistance, please begin your own, new thread about YOUR specific problem and computer. State your current IE version and full Windows version (e.g., WinXP SP3; WinXP 64-bit SP2; Vista SP2; Vista 64-bit SP2; Win7; Win7 SP1; Win7 64-bit; Win7 64-bit SP1) in your first post. Thank you.
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PA Bear MS MVP

PA Bear MS MVP MVP
Community Star
~Robear Dyer (PA Bear)
MS MVP-Windows Client (IE, Mail, Security & Update Services) since 2002

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