Getting error 8DDD0020 from Windows update Catalog

Please answer all of the following diagnostic questions by number in your very next reply (no need to quote this post):

1. Did you upgrade to Win7, was Win7 preinstalled when you bought the computer, or did you do a clean install? 

2. What anti-virus application or security suite is installed and is your subscription current?  What anti-spyware applications (other than Defender)?  What third-party firewall (if any)?

3. Has a(nother) Norton application or a McAfee application ever been installed on the computer?

4. Did a Norton free-trial or a McAfee free-trial come preinstalled on the computer when you bought it? (Doesn't matter if you never used or Activated it.)

5. Is the computer currently fully-patched at Windows Update?

  • How can I tell if my computer is up to date?
     http://windows.microsoft.com/en-us/windows7/How-can-I-tell-if-my-computer-is-up-to-date

1. Clean install a year ago.

2. Norton Internet Security

3. Nope

4. Nope

5. Fully updated

I think it is an issue specific with the catalog site or something with it.

As i said, any way to re-install the ActiveX used?

This issue is recent. Within the last month. I've had no [major] changes in the system.

Are you accessing Microsoft Update Catalog via IE8 32-bit?

When does your current Norton Internet Security (NIS) subscription expire?

Did you recently upgrade to NIS 2011?

Are you accessing Microsoft Update Catalog via IE8 32-bit?

When does your current Norton Internet Security (NIS) subscription expire?

Did you recently upgrade to NIS 2011?

---

~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft

Your suggestions ended up being incorrect.

I did a full reset of IE8 [32-bit BTW; Tools -> Internet Options -> Advanced tab -> Reset] and I don't have the issue anymore. [I don't like to do a full reset unless I have to.]

As I said at the beginning, I think there was something odd with the ActiveX and this "result" points towars that.

Thanks anyways.

[1] Your suggestions ended up being incorrect.

[2] I also did a reset on the security settings in IE [from your first post]

I did a full reset of IE8 [32-bit BTW; Tools -> Internet Options -> Advanced tab -> Reset] and I don't have the issue anymore. [from your last post]

A1. I hadn't suggested anything yet, just ask some questions.

A2. Why didn't the first Reset fix it?

[Betcha $10 that Norton's got something to do with this!]

[1] Your suggestions ended up being incorrect.

[2] I also did a reset on the security settings in IE [from your first post]

I did a full reset of IE8 [32-bit BTW; Tools -> Internet Options -> Advanced tab -> Reset] and I don't have the issue anymore. [from your last post]

A1. I hadn't suggested anything yet, just ask some questions.

A2. Why didn't the first Reset fix it?

[Betcha $10 that Norton's got something to do with this!]

---

~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft

Well, you were leaning towards a Norton issue.

Which "first" reset? I only did the reset in the "February 09, 2011 9:11 PM" message.

[I don't bet. :-) ]

I began getting this error AFTER installing IE10 on Windows 7 Professional X64 and it happens whether I use 32-bit IE or 64-bit IE...

This thread predates the release of IE10 for Win7 by over a year. That being said...

There is no IE10 32-bit (assuming you don't disable Enhanced Protected Mode). See (technical) http://blogs.msdn.com/b/ieinternals/archive/2012/03/23/understanding-ie10-enhanced-protected-mode-network-security-addons-cookies-metro-desktop.aspx (technical) or http://blogs.msdn.com/b/ie/archive/2012/03/14/enhanced-protected-mode.aspx (slighty less-technical) [1]

=======================================================
[1] Both apply to IE10 in Win7 as well as Win8.

I just encountered the same issues in IE11 on Windows 7. The problem was resolved by simply trying the same once again.

I added "product" to the basket. Clicked on the basket, got the error. Clicked again, got the page. Clicked to  download, got popup page with the error. Clicked again, got popup page with the prompt where to download. Then downloaded successfully.

Having looked at these Microsoft support pages for over a decade, I have yet to see one reply from Microsoft-affiliated person, be it MVP or their India-based "support", which would be 1% relevant. If the help comes, it always comes from other users, while the posts by MS-affiliated folks are always on the level of scripted "restart your computer, clear your browser cache, disable your antivirus" and such. I guess that's how they earn some "community" points gauging their loyalty to Microsoft.