My daughter's Windows 7 laptop keeps hanging. It appears that the problem is occurring when a Windows 7 update file is installing automatically in the background. The file has already been downloaded and begins installation shortly after booting is complete.
How can I find and delete the update file that has been downloaded so that we can start the update process with a cleanly downloaded file?
The current user account must be corrupt and there might be errors on the hard disk drives.
Try the following steps and check the result and check the result. Step 1: Create a new user account
a. See Create a user account
b. Login to the new user account and check if the issue persists.
Step 2: Check for disk errors
a. Insert the Windows DVD in the CD/DVD drive and start the computer using Windows 7 DVD.
b. On the Install Windows screen, select the appropriate Language to install, Time and
Currency format, and Keyboard or input method options, and then click Next.
c. Click Repair your computer.
d. Click the installation that you want to repair, and then click Next.
e. Click Command Prompt.
f. At the command prompt, type the following command, and then press ENTER:
chkdsk drive: /f /r
Where drive is the hard drive letter e.g. chkdsk C: /f /r
g. Once the scan is successful, restart the computer and check if the installation hangs.
