Hi,
- Which version of Windows is installed on the computer?
- Were any changes made to the computer prior to the issue?
Try the methods provided if Windows 7 or Vista is installed on the computer and check.
Method 1:
1)Click Start
2)Type cmd in Search box
3)Type "netsh winsock reset" and press Enter
Check if issue persists.
Method 2:
Disable anti-virus and check if the issue occurs.
Disclaimer: If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable
to attacks.
Method 3:
Perform a Clean boot and check if the issue occurs.
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
http://support.microsoft.com/kb/929135
Note: After the troubleshooting is done, follow the step 7 from the article to set the computer to start in Normal startup.
