Setup.exe has encountered a problem and needs to close. We are sorry for the inconvenience.

Hi kmcdonmom,

1. Which game are you trying to install?

2. Are you able to install other applications?

3. How are you trying to install the game?

Method 1:

Install all the windows updates on your computer and check if the issue occurs.

You may refer the following link:

Emergency: Fighters for Life Program Causes an Error Message in Windows XP

http://support.microsoft.com/kb/319806

Method 2:

You may try performing a clean boot and try to install the game using Administrator privileges.

Step 1:

A clean boot helps to verify if any third party application services or startup item is causing this issue.

You may refer the following KB article to put the computer in clean boot:

http://support.microsoft.com/kb/310353   

Step 2:

If you are trying to install using a CD then try to copy the setup files to Desktop and then try the installation using Administrator privileges:

a. Right click on the setup files after copying to Desktop and select run as administrator to install the game.

After installing the game, see the section on the clean boot link to how to return your computer to a Normal startup mode by following the steps under “Reset the computer to start as usual.

Hope this information is helpful.

Praseetha K
Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and let us know what you think.

Hi kmcdonmom,

Praseetha responded with a post that should assist with your original problem. We ask that you return to this thread and mark the correct post as the answer by clicking the “Mark as Answer” button at the bottom of the post. Otherwise, please return and give additional details about what didn’t work so the community can help you further. Thanks!