Windows Store | Sign in Problem

Hi Rahul,

To access Microsoft Store, you need to have a Microsoft account. Your Microsoft account is your key to free online storage, mobile entertainment, apps in the Windows Store, and connecting your devices and accounts seamlessly. If you do not have a Microsoft account then you may create a new Microsoft account which will help you to access the Microsoft Store.

Windows 8 lets you create two types of user accounts: Microsoft account and Local account. While the Local account is nothing but a normal user account without an email address (similar to the user account in previous versions of Windows), the Microsoft account uses your email address.

A Microsoft account is an email address and password that you use to sign in to Windows. When you use Microsoft account to sign in to Windows, you’ll be able to download apps from Windows Store, sync your desktop personalization, ease of access, browser and app settings across all your computers signed in using the same Microsoft account.

Refer to these articles to know more.

All about Microsoft account: http://windows.microsoft.com/en-us/windows-8/microsoft-account

What is a Microsoft account?: http://windows.microsoft.com/en-us/windows-live/sign-in-what-is-microsoft-account

Connect your Microsoft account: http://windows.microsoft.com/en-us/windows-8/get-microsoft-account

Why can't I sign in to the Windows Store?: http://windows.microsoft.com/en-us/windows-8/why-sign-in-windows-store

Hi Rahul,

Thank you fo rthe update.

I would suggest you to open Windows Store adn then press Windows key + C and then select Settings. Now select PC settings and then selct Your Accounts. Now you would get an option to sign out of the old account. Now sign out and then try to log in using another account and check.

Let us know about the status of the issue.

Hi Rahul,

Thank you for the update.

I would suggest you to delete the Windows store cache and check. When you delete the store cache, it would delete the temporary data files from your account from dtore. restart the computer after deletingthe store cache and check if you are able to log into store.

I would suggest you to clear the store cache and check.

Follow these steps to do so.

a) On the desktop screen, press Windows key + R to open run box.

b) Type WSReset.exe and hit Enter.

Let us know about the status of the issue. We would be happy to help you.

Hi Rahul,

Thank you for the update.

As there is no way to remove Windows Store, I would suggest you to delete the old user account and create a new user account and check. Here are few steps to copy your data from the old user account to the new user account.

Note: You need at least three user accounts to perform this step. If you don’t have another account, you can create a new user account apart from the new user account you already created.

a) Log on as a user other than the new user you just created or the user that you want to copy files from.

b) Open File Explorer, click on the drive where Windows is installed, click on users, open you user account and then open “My documents folder”.

c) Click theView tab, and then click Show hidden files, folders, and drives.

d) Clear theHide protected operating system files check box, click Yes to confirm, and then clickOK.

e) Locate the C:\Users\Old_Username folder, where C is the drive that Windows is installed on, and Old_Username is the name of the profile you want to copy files from.

f) Select all of the files and folders in this folder, except the following files:

Ntuser.dat

Ntuser.dat.log

Ntuser.ini

g) Click theEdit menu, and then click Copy. Locate the C:\Users\New_Username folder, where C is the drive that Windows is installed on, and New_Username is the name of the new user profile you created.

h) Click theEdit menu, and then click Paste.

i) Log off, and then log back on as the new user.

Try this and let us know about the status of the issue.

The thing which you told above didn't work for me

I went in file explorer then on drive on which windows is installed then users then afterwards I didn't find my documents then the steps which you told didn't come in use.

Please reply.

“Windows Store login failed”

“No Windows Store login window, Windows 10”

“Sync option grayed out Windows 10”

“Error trying to log into Windows Store”

“OneNote will not Sync”

These and errors similar are flooding Internet Help Forums since Microsoft released the Windows 10 Anniversary Update. The end point, you were able to log into the Windows Store after upgrade or update, but several weeks later after tapping “Sign In” the log in windows quickly appears then disappears. In Settings>Account>Sync you noticed all options are grayed out.

You searched the self help forums, nothing.

Contacted Microsoft, nothing.

I have the cause, effect & solution. No one is going to like this. First to establish my credentials, I have 5 IT degrees & Certificates. I have a CompTIA A+, 3 DCSE, and 2 degrees from going to an IT school.

CAUSE: After setting up Windows 10 User Sam logs into the Windows Store for the first time. He logged in with his Microsoft Passport account. When asked to make his account secure by entering his computer login password or pin he chooses “Just log into this app only” or similar. He has just defeated the Microsoft security system. Now Sam puts in his credit card information to buy apps, and all seems okay.

EFFECT: Although Microsoft allows users to choose “just log into this app” without any more security, the Store itself was not intended to bypass 3^rd stage security. When a user does not use all stages of security the login for the store will fail after a few weeks, then Sync will stop for most if not all apps on Sam’s Windows 10 device.

Does this mean I have to use the “Sign un with a Microsoft Account Instead” option?

This explanation will sound odd, no you will not, but the system will. Set up your system as always, then go to Settings>Accounts create a password for the system then a computer user login pin. After doing that go to the Windows Store, use your Microsoft Passport information to log in, when asked to enter your computer password DO IT, then it will ask for your PIN, ENTER IT. You will be emailed a security key. Open your email, copy and paste the key in the security box provided. An encrypted digital key will then be created to lock your device to your account. Each user can have 10 devices on one account.

But what if you did not do the above and you can’t log into the Store or get Sync to work.

SOLUTION: This is the sad part. There is NO fix after the lock out has taken place. You can search all you want, you can clear Store Cache, you can run Troubleshoot to fix the Store, you can call MS and spend hours on phone. Once security lock out happens, that device is locked out. There is NO fix from within the current install. As hard as it is to accept you have to reinstall Windows 10. So I suggest save time, stop trying every idea on the Internet (I tried then all) and reinstall. Once you have reinstalled go to Settings>Accounts, create a user password (can be done during install but I would wait) then a pin. Then go to the Store and log in as described above.