Windows 8 upgrade assistant says: "We can't connect right now... Check your Internet connection and try again."

Hi,

Thank you for posting in Microsoft Community.

I understand that you getting error “We can't connect right now. Check your Internet connection and try again" while running Windows 8 upgrade assistant.

I can imagine the inconvenience you have experienced. I will definitely help you with this.

1.      What is the Operating System installed on your computer?

2.      Are you using wired or wireless connection?

If you are using Windows 7 on your computer, please follow the methods.

Method 1:

If you are using wireless connection, try connecting the cable directly and check.

Method 2:

Let’s test the issue in clean boot.

Refer to the link.

How to perform a clean boot to troubleshoot a problem in Windows Vista or Windows 7

http://support.microsoft.com/kb/929135

NOTE: After troubleshooting, revert the computer to start as usual (Refer to “Step 3” from the link mentioned above)

Method 3:

Disable antivirus software and check.

Refer to the link.

http://windows.microsoft.com/en-US/windows7/Disable-antivirus-software

NOTE: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.

 1.      What is the Operating System installed on your computer?

Windows 7

2.      Are you using wired or wireless connection?

I've tried unsuccessfully upgrading using both wired and wireless. Both connections are and/or were properly working.

If you are using Windows 7 on your computer, please follow the methods.

Method 1:

If you are using wireless connection, try connecting the cable directly and check.

Tried with cable, completed Windows 8 Upgrade Assistant compatibility check, but still got false "We can't connect right now...Check your Internet connection and try again." message. Again, with fully functional connection to Internet.

Method 2:

Let’s test the issue in clean boot.

 
Tested and completed Windows 8 Upgrade Assistant compatibility check after clean boot, but still got false "We can't connect right now...Check your Internet connection and try again." message. Again, with fully functional connection to Internet. 

Method 3:

Disable antivirus software and check.

Retested and completed Windows 8 Upgrade Assistant compatibility check after disabling anti virus, but still got false "We can't connect right now...Check your Internet connection and try again." message. Again, with fully functional connection to Internet.

Restarted antivirus.

Hi, same issue here.

German message "Momentan kann leider keine Verbindung hergestellt werden. Überprüfen Sie Ihre Internetverbindung, und versuchen Sie es noch mal." Message meaning "Check your Internet connection and try again."

Running a German Win Vista SP2. Clean and brand new Windows installation (inplace upgrade). Lates Windows updates installed. No other software installed. Clean boot. Tried WiFi and LAN connection.

Work-around with new admin account did not work. Adding "microsoft.com" to the truested sites in IE neither.

Microsoft Support Germany told me, I don't have internet connection. Well, they send me a Web link for the installer - 5MB get downloaded in <15 sec. - installer ends with this error - and support tells me that I am not connected to the internet...

How can I install my brand new Win8? Any ideas?

Thanks

Ingo

I am having the exact same problem. It does the compatibility check. I click Next and then it says can't connect.

I called customer support twice. I told them Im calling about the $14.99 Windows 8 upgrade promo and that Im having problems with the Upgrade Assistant.

They asked me for my order number.... I told them I don't have one. I have a promo code and the website says I purchase it through the Upgrade Assistant...

Assuming the guy I spoke to had no idea what I was asking.. He goes on to say "Oh you need to wait 2-4 hours for an email with your order number to arrive..." The guy was dumb as a rock. I just told him I didnt order anything.

I then turned off my antivirus, loaded all services, disabled firewall, used a wired connection.. still nothing..

I call back.. a different guy asks for my order number and asks if I have an account with microsoft... I guess no one at Microsoft understands how this upgrade works. Me having a Microsoft account will in no way resolve the issue as to why Upgrade Assistant fails to connect to no reason.

He then transfers me to Technical Support... just for me to hear "Please call back during regular business hours"..

No wonder people pirate stuff.. If a company launches a new product and people can't even get it and customer service doesnt even have an explanation on whats wrong. Why give money to companies with horrible customer service.